Operations Director

Chick-fil-A; Allentown (Lehigh County); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy.

Devoted to serving local communities where its franchised restaurants operate, Chick-fil-A runs more than 2,300 restaurants nationwide. We are seeking an Operations Director to oversee, maintain and improve systems that drive performance across our restaurants, lead leadership discussions, and coach others.

Qualifications

• At least 18 years old.
• Ability to manage themselves well and hold others accountable.
• Consistently meets uniform and appearance standards.
• Holds themselves to a level of respect that translates into work, colleagues, and our values of treating others with honor and dignity.
• Able to handle pressure, make quick decisions; a problem solver who adapts.
• Receives coaching and constructive criticism well.
• Implements hospitality standards and maintains high efficiency and productivity.
• Has flexible availability and can adjust schedule to business needs.

Responsibilities

• Owns assigned responsibilities above a shift level.
• Participates in leadership meetings and provides feedback and solutions to recurring problems.
• Creates actionable, positive change in the organization.
• Assists with growth and development of others.
• Creates plans including budgeting, proposals, or other miscellaneous plans.

Skills

Self-management

Accountability

Appearance standards

Respect and integrity

Decision making under pressure

Coaching receptiveness

Hospitality standards

Flexible scheduling

Job description

Prerequisites and Success Qualities:

• At least 18 years old.


• Ability to manage themselves well and hold others accountable.


• Consistently meets uniform and appearance standards.


• Holds himself to a level of respect that will translate into their work, co-workers, and our moral values of treating others with honor and dignity.


• Must be able to handle pressure well and make decisions quickly; Is capable of being a problem solver and is comfortable with adaptation.


• Receives coaching and constructive criticism well.


• Will consistently implement our hospitality standards and maintain a high level of efficiency and productivity.


• Has flexible availability and is willing to adjust their schedule to the needs to the business.

Operations Director Definition:

Responsible for overseeing, maintaining, and improving systems and processes that drive operational performance throughout the organization.

Operations Director Roles/Responsibilities:

• Responsible for taking active ownership of assigned responsibilities above a shift level.


• Responsible for actively participating in leadership meetings and providing feedback and solutions to problems that are consistently arising.


• Responsible for creating actionable, positive change in the organization.


• Responsible for assisting with and taking part in the growth and development of others.


• Responsible for creating plans including, but not limited to, budgeting plans, proposal plans, or any other miscellaneous plans.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.