Operations & Customer Service Administrator - Contract – Itasca, IL

CS Recruiting; Itasca (IL); Hybrid; USD 28,000 - 39,000; Full time

Job summary

CS Recruiting is seeking an Operations & Customer Service Administrator on a contract basis in Itasca, IL. The role covers day-to-day SAP transactions, order processing, purchasing, and logistics coordination, with hybrid work options.

Responsibilities include accurate SAP entry, inventory reconciliation, and thorough documentation management to support customer satisfaction and on-time shipments. Requires an associate degree and 1 year of related experience, with intermediate Excel and

Qualifications

• Associate degree in business, operations, logistics, or equivalent.
• 1 year of experience in operations, logistics, or customer service.
• Intermediate Excel skills.
• Competency with SAP and Overdrive systems.

Responsibilities

• Process SAP entries for orders, shipments and invoices.
• Coordinate purchasing, order processing and logistics activities.
• Maintain Docuware documentation and file records.
• Support cross-functional teams and escalate issues as needed.

Skills

Customer service

Operations coordination

Order processing

Documentation management

Cross-functional communication

Education

Associate degree in business, operations, logistics, or equivalent

Tools

SAP

Overdrive

Excel

Job description

Operations & Customer Service Administrator - Contract – Itasca, IL

• Type: Contract
• Job 12311

Our client is a global leader in innovative products and solutions through our expertise in chemicals, plastics, electronics, automotive and life sciences. Founded in 1832, they have grown to include over 100 companies in 20 countries and 6,000 employees worldwide. They believe in the power of bringing together good science with great people to create customized solutions for the world’s changing economic, environmental, and social needs.

Operations & Customer Service (OCS) Administrator - Contract

Job Type : Full-time; Hybrid

Overview

The OCS Administrator is responsible for managing day-to-day operational activities for their assigned accounts, including customer service, purchasing, order processing, sales and logistics coordination, and documentation management. This role ensures accurate SAP transaction entry, timely reconciliation of inventory, and proper handling of all paperwork and system entries. The Administrator also supports cross-functional communication to resolve issues and coordinate shipments. Through these activities, the OCS Administrator helps maintain operational efficiency and supports organizational goals for customer satisfaction.

Responsibilities :

Operations

• Process SAP entries accurately and efficiently, including:
  • Accepting customer orders
  • Entering sales orders
  • Creating and sending confirmation orders to customers
  • Processing warehouse releases
  • Processing inward/outward entries
  • Processing billings
  • Creating and sending purchase orders to suppliers
  • Checking and posting vendor invoices including but not limited to freight cost, duties, other costs associated with the shipment
  • Processing payment entries to vendor/carriers

• Ensure timely and accurate monthly and annual closings, including:
  • Following up on open purchase and sales orders
  • Reviewing warehouse charges and reconciliation as needed

• Collect outbound and inbound paperwork from warehouses for assigned accounts (BOL, POD, Inbound receipts, etc.).
• File all necessary paperwork in Docuware in a timely and accurate manner.
• Perform all responsibilities in a timely and effective manner, to meet position objectives. Adhere to company, department, and team procedures, policies, processes, and rules.

Cross-Functional Communication & Escalation

• Respond to inquiries via phone, email, and chat in a timely and professional manner.
• Maintain a favorable working relationship with all departments and employees to foster a cooperative and productive environment.
• Adhere to schedules, notify and escalation action as warranted. Communicate issues to salesperson, sales team, and other business partners in real-time.
• Keep appropriate individuals informed of any issues that may impact the sales department, company operations, or financial results.
• Keep the OCS Manager and other individuals who should be notified promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

Experience :

• Associate degree in business, operations, logistics, or equivalent.
• 1 year of experience in a similar operations, logistics, or customer service environment.
• Competency with all applicable Company software, applications, systems and processes (i.e., SAP, Overdrive) after initial training.
• Intermediate level EXCEL.

Compensation Details :

This position offers a competitive hourly rate.