Assistant Manager, Sales Administration & Supply Chain Operations

Kubota Engine America; Lincolnshire (IL); Hybrid; USD 101,000 - 114,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Ins.

PTO

401k Retirement Plan

Job summary

Kubota Engine America in Lincolnshire, IL is hiring for a hybrid Senior Sales Operations Specialist after 30 days. You will supervise Sales Assistants, manage the customer order lifecycle, and coordinate inbound logistics while maintaining data in SAP and RapidResponse.

Strong analytics and cross-functional collaboration with power BI/Tableau reporting are essential. Travel as required; salary ranges from $101,000 to $114,000 with comprehensive benefits.

Qualifications

• 5+ years in international supply chain, order management or sales operations; supervisory experience preferred.

Responsibilities

• Supervise and coach Sales Assistants: workload balancing, training, performance management, and staffing input.
• Manage the customer order lifecycle: receipt (email, portals, EDI/IDoc), order entry, PO validation, changes, cancellations, returns and claims.
• Coordinate inbound logistics, routing, carriers, ASNs and customs for international shipments; resolve transit/quality issues.
• Maintain and reconcile data in SAP and RapidResponse; ensure data integrity across integrations and portals.
• Build, maintain and distribute operational reports and dashboards (Power BI, Tableau or equivalent); automate recurring reports and KPI tracking.
• Produce and analyze KPIs (OTIF, inventory levels/PSI, order exceptions, gross margin variances); recommend and drive corrective actions.
• Administer supplier/customer portals and Ariba activities for whole goods where assigned.
• Lead or support cross-functional projects to standardize processes and implement automation/integrations.
• Serve as escalation for complex customer account issues, model/product variations, pricing rules, and special requirements.
• Coordinate quality defect, returns and rework projects including cross-functional communication and logistics.

Skills

SAP

RapidResponse/Kinaxis

EDI/IDoc

Power BI

Tableau

SQL

DAX

Power Query

ETL

Data governance

Stakeholder management

Analytical

Communication

Problem solving

Tools

SAP

RapidResponse

Kinaxis

Ariba

Power BI

Tableau

Job description

The role is located in Lincolnshire, IL (north of Chicago). This is a hybrid role (after 30 days).

Salary Range: $101,000-114,000 Depending on Experience

This full time position is complemented by a benefit offering including Medical, Dental, Vision, and Life Insurance, PTO, STD & LTD Benefits, 401k Retirement Plan and more.

Key responsibilities

• Supervise and coach Sales Assistants: workload balancing, training, performance management, and staffing input.
• Manage the customer order lifecycle: receipt (email, portals, EDI/IDoc), order entry, PO validation, changes, cancellations, returns and claims.
• Coordinate inbound logistics, routing, carriers, ASNs and customs for international shipments; resolve transit/quality issues.
• Maintain and reconcile data in SAP and RapidResponse; ensure data integrity across integrations and portals.
• Build, maintain and distribute operational reports and dashboards (Power BI, Tableau or equivalent); automate recurring reports and KPI tracking.
• Produce and analyze KPIs (OTIF, inventory levels/PSI, order exceptions, gross margin variances); recommend and drive corrective actions.
• Administer supplier/customer portals and Ariba activities for whole goods where assigned.
• Lead or support cross-functional projects to standardize processes and implement automation/integrations (with IT, suppliers, carriers, and 3rd-party vendors).
• Serve as escalation for complex customer account issues, model/product variations, pricing rules, and special requirements.
• Coordinate quality defect, returns and rework projects including cross-functional communication and logistics. Ensure confidentiality, policy compliance and safe work practices. Travel as required.

Required Skills

• Strong hands-on experience with SAP; RapidResponse/Kinaxis or similar APS/IBP is highly desirable.
• Practical knowledge of EDI/IDoc, supplier/customer portals, ASNs and Ariba.
• Advanced analytics and reporting skills: Power BI or Tableau (dashboard design, data modeling, visualization best practices).
• Strong SQL skills and familiarity with DAX/Power Query, ETL concepts and data governance.
• Experience automating reports and creating self-service dashboards for stakeholders.
• Proven track record driving process standardization and digital transformation projects.
• Strong analytical, problem-solving, communication and stakeholder-management skills.
• Ability to handle complex product/model variations, routing and pricing schemes.
• Detail-oriented, reliable, and able to prioritize in a fast-paced environment.
• Japanese language ability or prior experience working with Japanese companies is a plus.

Required Experience

• 5+ years in international supply chain, order management or sales operations; supervisory experience preferred.