Office Manager – Showroom & Ops | Bonus & Training

Floor Coverings International; Town of Florida (NY); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Training & development

Full-time

Use of Mobile Showroom for work — gas/

Job summary

Floor Coverings International is the #1 mobile flooring company in North America, with over 225 locations across the United States and Canada. Our shop-at-home model lets customers get new floors without leaving their homes, and our 400,000+ customers give us an average 4.8-star rating.

We are seeking an Office Manager to support operations, marketing and finances. The role includes customer management, scheduling, bookkeeping with QuickBooks, and coordinating with installers.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Responsibilities

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service.
• Convert leads to appointments by scheduling appointments for the sales team as soon as possible.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Skills

Customer service

Communication

Organization

Multi-tasking

QuickBooks

Tools

QuickBooks

Job description

Floor Coverings International is the #1 mobile flooring company in North America, with over 225 locations across the United States and Canada. Our shop-at-home model lets customers get new floors without leaving their homes, and our 400,000+ customers give us an average 4.8-star rating.

We are seeking an Office Manager to support operations, marketing and finances. The role includes customer management, scheduling, bookkeeping with QuickBooks, and coordinating with installers.