Office Manager

Floor Coverings International, Ltd.; Smithfield (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Full-time

Annual convention

Mobile Showroom access

Insurance and gas covered

Job summary

Floor Coverings International, Ltd. is seeking an Office Manager to support the growth of the local franchise. You will help write proposals, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

No experience is required, but 1–3 years of experience is preferred. This is a full-time role with paid training, annual conventions, and access to the Mobile Showroom for work appointments when available (insurance and gas covered by the

Qualifications

• Excellent customer service skills.
• Strong communication skills, especially over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experience with QuickBooks is a plus.
• Capable of working independently without supervision.

Responsibilities

• Develop trust with customers by living our core values daily.
• Create raving fans by providing extra-mile service.
• Convert leads to appointments by scheduling sales team visits.
• Follow up on open proposals as needed.
• Keep showroom and office organized and presentable.
• Assist in developing, managing & delivering local marketing tactics.
• Resolve customer conflicts.
• Meet with sales staff to discuss orders and production timelines.
• Order products, schedule jobs, and coordinate with installers.
• Update Salesforce/production board daily with status and upcoming work.

Skills

Customer service

Communication

Organization

Independent work

Multi-tasking

Education

Experience in bookkeeping (QuickBooks)

Tools

QuickBooks

Job description

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Office Manager Perks and Benefits:

• No experience is required, but 1-3 years of experience is preferred.
• Paid training.
• Full-time
• Annual company convention (determined by the owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Office Manager Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by taking pride in what you do-providing extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare, and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner's discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.