Operations Coordinator, Workforce Center — Driving Training Excellence

Saint Louis University; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Saint Louis University is seeking an Operations Coordinator for the Workforce Center in Saint Louis, MO. The role provides tactical planning and support to ensure a high quality training environment for clients and partners.

You will coordinate logistics, manage vendors, and support enrollment, certificates, and digital badges while maintaining strong communication with instructors, external clients, and the sales team.

Qualifications

• High School Diploma or the equivalent.
• Three or more years of relevant professional experience.
• Bachelor's degree preferred.
• Experience with workforce center operations is a plus.

Responsibilities

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance.
• Manages supply vendors and supports access to technology resources.
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team.
• Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities.
• Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges.
• Continuously updates operational procedures to enhance the student and client experience.
• Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing.
• Performs other duties as assigned

Skills

Microsoft Office

Google Docs

Salesforce

Adobe Acrobat

Interpersonal skills

Verbal and written communication

Customer service

Attention to detail

Time management

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Google Docs

Salesforce

Adobe Acrobat

Job description

Saint Louis University is seeking an Operations Coordinator for the Workforce Center in Saint Louis, MO. The role provides tactical planning and support to ensure a high quality training environment for clients and partners.

You will coordinate logistics, manage vendors, and support enrollment, certificates, and digital badges while maintaining strong communication with instructors, external clients, and the sales team.