Operations Coordinator (Workforce Center)

Saint Louis University; St. Louis (MO); Vor Ort; USD 42.000 - 63.000; Vollzeit

Zusammenfassung

The Operations Coordinator at Saint Louis University's Workforce Center provides tactical planning and support to ensure a high-quality training environment for clients and students. You will manage logistics, coordinate with training vendors, instructors, and external partners, and align operations with program standards and goals.

You will also generate reports on enrollments and revenue, handle purchasing card reconciliations, client invoices, and collections, and continuously improve

Qualifikationen

• High School Diploma or equivalent required.
• Three or more years of relevant professional experience.
• Bachelor's degree preferred.
• Proficiency with MS Office, Google Docs, Salesforce and Adobe Acrobat.

Aufgaben

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives.
• Manages supply vendors and supports access to technology resources.
• Collaborates with external clients, vendors, students, and instructors.
• Coordinates training delivery logistics and aligns operations with program standards.
• Acts as point of contact for student services across communication platforms.
• Generates operational reports on enrollments, revenue, and costs.
• Performs other duties as assigned.

Kenntnisse

Microsoft Office

Google Docs

Salesforce

Adobe Acrobat

Interpersonal skills

Communication skills

Customer service

Attention to detail

Ausbildung

High School Diploma or equivalent

Bachelor's degree

Tools

Microsoft Office Suite

Google Docs

Salesforce

Adobe Acrobat

Jobbeschreibung

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors.

PRIMARY JOB RESPONSIBILITIES

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance
• Manages supply vendors and supports access to technology resources
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team
• Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities
• Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience-from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges
• Continuously updates operational procedures to enhance the student and client experience
• Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent customer service orientation and client engagement abilities
• Strong problem solving skills
• Exceptional attention to detail with strong organizational and time management skills
• Positive team player with the ability to take direction and complete tasks efficiently
• Ability to quickly learn new software platforms, including online registration and evaluation systems

MINIMUM QUALIFICATIONS

• High School Diploma or the equivalent
• Three or more years of relevant professional experience

PREFERRED QUALIFICATIONS

• Bachelor's degree

ABOUT THE TEAM

The Workforce Center was established in 2013 to address the skill needs of our modern and fast-paced workplaces. Powered by top-ranked Saint Louis University, the Workforce Center provides premier training solutions to corporations and individuals nationwide. With a mission to fulfill the needs of modern organizations, the Center offers a range of training topics including Cyber Security, Project Management, Agile, Analytics, Software Engineering and more. Learn more about the Workforce Center at SLU.

Function

Staff Program Support

Scheduled Weekly Hours:

40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.