Operations Coordinator (Workforce Center)

Saint Louis University; United States; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Saint Louis University is seeking an Operations Coordinator to support the Workforce Center’s training delivery and program operations. The role focuses on tactical planning, vendor management, and enhanced client engagement across a range of corporate and academic partners.

Responsibilities include coordinating logistics, maintaining procedures, generating reports, and ensuring timely financial processing while supporting students from inquiry to certificates.

Formación

• High School Diploma or the equivalent is required.
• Three or more years of relevant professional experience are required.

Responsabilidades

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives.
• Manages supply vendors and supports access to technology resources.
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team.
• Provides administrative and operational support for training delivery and logistics for courses and programs.

Conocimientos

MS Office

Google Docs

Salesforce

Adobe Acrobat

Communication

Customer service

Educación

High School Diploma or equivalent

Bachelor's degree

Descripción del empleo

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Operations Coordinator provides tactical planning and support for the Workforce Center. This position ensures a high quality training environment for all clients, and assists with managing relationships with outside clients and vendors, including large employers, training vendors, academic partners and test vendors.

PRIMARY JOB RESPONSIBILITIES

• Evaluates and improves Workforce Center operations to support revenue goals and growth initiatives; makes adjustments as needed to enhance performance
• Manages supply vendors and supports access to technology resources
• Works closely with external clients, vendors, students, training partners, instructors, and the sales team
• Provides administrative and operational support for training delivery, including preparation of materials and coordination of logistical details to ensure courses are set up for success; works in close collaboration with leadership and the training partner to align course operations with strategic goals and program standards; supports communication with instructors and vendors as needed, ensuring timely execution of training activities
• Leads the operational implementation of student services and acts as a point of contact for external clients across communication platforms; provides direct support to students throughout their learning experience—from initial inquiry and registration to accessing virtual classes, completing course evaluations, and receiving certificates of completion and digital badges
• Continuously updates operational procedures to enhance the student and client experience
• Generates and maintains operational reports related to course enrollments, revenue tracking, and cost monitoring; manages purchasing card (P-Card) reconciliation, prepares client invoices, and oversees collections to ensure timely and accurate financial processing
• Performs other duties as assigned

Proficient in Microsoft Office Suite, Google Docs, Salesforce and Adobe Acrobat
Strong interpersonal skills
Strong verbal and written communication skills
Excellent customer service orientation and client engagement abilities
Strong problem solving skills
Exceptional attention to detail with strong organizational and time management skills
Positive team player with the ability to take direction and complete tasks efficiently
Ability to quickly learn new software platforms, including online registration and evaluation systems

MINIMUM QUALIFICATIONS

• High School Diploma or the equivalent
• Three or more years of relevant professional experience

PREFERRED QUALIFICATIONS

• Bachelor's degree

The Workforce Center was established in 2013 to address the skill needs of our modern and fast-paced workplaces. Powered by top-ranked Saint Louis University, the Workforce Center provides premier training solutions to corporations and individuals nationwide. With a mission to fulfill the needs of modern organizations, the Center offers a range of training topics including Cyber Security, Project Management, Agile, Analytics, Software Engineering and more. Learn more about the Workforce Center at SLU.

Function Staff Program Support

Scheduled Weekly Hours: 40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.

Saint Louis University is a premier employer in the St. Louis region that attracts faculty and staff from around the world. We recruit people of all faiths who share our mission to pursue truth for the greater glory of God and the service of others.