Manager, Administrative Support Services

Saint Louis University; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Vacation and sick leave

Health/dental/vision/life insurance

403B retirement savings plan and match

Tuition remission

Employee assistance program

Wellness program

Job summary

Saint Louis University is seeking a Manager of Administrative Support Services to lead a team delivering high-quality administrative services for the College of Arts and Sciences. The role emphasizes people leadership, process improvement, and alignment with university policies and regulatory requirements.

The position oversees budgeting, procurement, and scheduling coordination, working with departments, clinics, and central offices to ensure consistent service delivery on campus.

Qualifications

• Bachelor's degree required.
• Three or more years supervising or leading administrative staff.
• Experience managing complex administrative operations in an academic or professional services environment.
• Ability to regularly travel between six North Campus buildings to provide effective staff oversight and support.

Responsibilities

• Directly supervise, coach, and develop a team of administrative support staff.
• Standardize processes, templates, and service expectations to improve efficiency.
• Assist with department budgets, purchasing, and reporting obligations.
• Coordinate scheduling, program support, and events for the school.
• Ensure compliance with university policies and records-management expectations.
• Collaborate with central offices and school leadership to resolve issues and coordinate services.

Skills

Staff leadership

Operations management

Budgeting

Project coordination

Regulatory compliance

Education

Bachelor's degree

Master's degree preferred

Job description

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Manager of Administrative Support Services provides leadership and oversight for administrative operations and support staff. This role ensures consistent, high-quality administrative services, effective workload and resource management, and a strong service-oriented culture in support of academic leadership, faculty, students, and external stakeholders. The position emphasizes people leadership, process improvement, and operational effectiveness while ensuring compliance with university policies, accreditation standards, and regulatory requirements unique to education.

PRIMARY JOB RESPONSIBILITIES

Staff Leadership & Supervision

Directly supervises, coaches, and develops a team of administrative support staff, which may include administrative assistants, program support staff, and student workers. Establishes clear performance expectations; conducts regular performance evaluations; and addresses performance issues in a timely, constructive manner. Builds staffing schedules, assigns work, and balances workloads to ensure continuity of operations and coverage during absences. Supports talent management activities, including hiring, onboarding, training, cross‑training, and staff engagement initiatives. Fosters a collaborative, inclusive, and service-driven work environment.

Administrative Operations & Service Delivery

Oversees day-to-day administrative support operations for a school/department, ensuring timely, accurate, and professional service delivery. Partners with school academic departments, clinics, and administrative units to ensure administrative needs are met consistently. Standardizes processes, templates, and service expectations across administrative functions to improve efficiency and reduce variability. Serves as a point of escalation for complex or sensitive administrative issues requiring judgment, discretion, or cross-unit coordination.

Financial, Resource, and Academic Support

Assists Business Director and Department Chairs with management of department budgets, including monitoring expenditures and preparing reports. Oversees purchasing and expense processes in compliance with university and regulatory requirements. Supports faculty and academic administration, including scheduling coordination, program support, and reporting obligations. Assists with logistics and administrative support for school events, meetings, clinics, and special programs.

Process Improvement & Compliance

Identifies opportunities to improve workflows, reduces manual processes, and enhances service delivery through standardization and effective system use. Ensures administrative practices comply with university policies, confidentiality requirements, and records-management expectations. Supports compliance with HR and financial processes by ensuring staff follow approved procedures and timelines.

Communication & Collaboration

Acts as a liaison between administrative support staff and school leadership to ensure clear communication of priorities, expectations, and changes. Partners with central administrative offices (e.g., Registrar, Facilities, IT) to resolve issues and coordinate services. Promotes a collaborative service culture that supports faculty effectiveness and student success.

Strategic Initiatives & Special Projects

Leads or contributes to special projects, strategic initiatives, and operational improvements as assigned by school leadership. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational, interpersonal, and communication skills
• Strong analytical and problem-solving skills
• Proven ability to exercise sound judgment and discretion
• Ability to lead, coach, and motivate staff in a service-driven environment
• Ability to manage competing priorities and adapt to changing demands
• High level of professionalism and commitment to continuous improvement

MINIMUM QUALIFICATIONS

• Bachelor’s degree
• Three (3) or more years of experience supervising or leading administrative or professional staff
• Demonstrated experience managing complex administrative operations in an academic or professional services environment
• Ability to regularly travel between six North Campus buildings to provide effective staff oversight and support

Preferred Qualifications

• Master’s degree
• Experience in higher education

BENEFITS

• Vacation and sick leave
• Health/dental/vision/life insurance
• 403B retirement savings plan and match
• Tuition remission
• Employee assistance program
• Wellness program

WORK SCHEDULE EXPECTATIONS

This is a fully in‑person position and will require the individual to work at Macelwane Hall with the College of Arts and Sciences on campus at Saint Louis University.

Function Administrative Support/ Cross‑functional Family Scheduled Weekly Hours: 40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity or other non‑merit factors.

If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314‑977‑5847.

Saint Louis University is a premier employer in the St. Louis region that attracts faculty and staff from around the world. We recruit people of all faiths who share our mission to pursue truth for the greater glory of God and the service of others.