Operations Coordinator — Training & Process Excellence

RowanEDC Partnership; North Carolina; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy’s in the United States is seeking a frontline coordinator to manage day-to-day functions in our store operations. You will train new hires, answer routine questions, and prioritize workflow to keep the team productive.

This role requires strong communication, basic computer and handheld tech skills, and the ability to work a flexible schedule including days, evenings, weekends, and holidays. Join a team that values service and teamwork.

Qualifications

• High School Diploma or equivalent required.
• Ability to read, understand and interpret employment policies and safety rules in English.
• Able to work independently and as part of a team.
• Proficient in using computers and handheld technology.
• Flexible schedule including day, evening, weekends and holidays.

Responsibilities

• Train new hires in department functions and responsibilities.
• Answer questions regarding routine processes or procedures.
• Make decisions regarding routine problems and prioritize workflow.
• Report to manager on group results and outstanding issues.
• Provide feedback to manager on productivity and quality.
• Refer for management decision any questions beyond the scope of the coordinators responsibilities.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
• Regular, dependable attendance and punctuality.

Skills

Communication

Computer skills

Team player

Customer interactions

Education

High School Diploma or equivalent

Job description

Macy’s in the United States is seeking a frontline coordinator to manage day-to-day functions in our store operations. You will train new hires, answer routine questions, and prioritize workflow to keep the team productive.

This role requires strong communication, basic computer and handheld tech skills, and the ability to work a flexible schedule including days, evenings, weekends, and holidays. Join a team that values service and teamwork.