Cross-Functional Training Specialist - Onboarding & Ops

Macy's; China Grove (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Job summary

Macy's is seeking a Core Trainer to assist with onboarding and task-based training for Seasonal and Core Colleagues. The trainer will cover all tasks in their department, ensuring accuracy and consistency while cross-training in all facility areas.

Full-time colleagues are scheduled 30+ hours per week with weekend shifts; benefits include health coverage, 401(k) match, PTO, and holidays. The role emphasizes training, development, and operational excellence across the supply chain.

Qualifications

• Strong attention to detail is essential to maintain quality, safety, and operational efficiency.
• Ability to read and understand employment policies and safety rules in English.
• Passion for training, coaching and developing others.
• Motivate, influence, and engage colleagues to achieve productivity goals.
• Willingness to work days, evenings, weekends, and holidays as needed.

Responsibilities

• Provide onboarding and operational training for new hires to ensure understanding of procedures, safety expectations, quality standards, and productivity goals.
• Support Core and Seasonal Colleagues in assigned departments by training and coaching on essential tasks.
• Conduct refresher training and retraining for colleagues not meeting performance standards.
• Ensure work instructions, safety guidelines, and quality expectations are followed daily.
• Partner with Training Ambassadors to ensure consistency and standardization across the facility.
• Complete training checklists and follow up to ensure training effectiveness and standards.

Skills

Attention to detail

Communication

Problem-solving

Interpersonal skills

Training and coaching

Tools

Handheld equipment

Computers

Job description

Macy's is seeking a Core Trainer to assist with onboarding and task-based training for Seasonal and Core Colleagues. The trainer will cover all tasks in their department, ensuring accuracy and consistency while cross-training in all facility areas.

Full-time colleagues are scheduled 30+ hours per week with weekend shifts; benefits include health coverage, 401(k) match, PTO, and holidays. The role emphasizes training, development, and operational excellence across the supply chain.