Operations Coordinator: Mastering On‑Time Delivery Ops

Gouspack; Owings Mills (MD); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

Gouspack is looking for an entry‑level Operations Coordinator in Owings Mills, MD to coordinate routes and collaborate with independent contractors for delivery services.

You will monitor routes, assign ICs per customer requirements, and communicate changes to stakeholders. The role requires organization, a valid driver's license, and ability to lift up to 50 pounds. This full-time position includes benefits and a schedule Mon-Fri with some overtime.

Qualifications

• Basic MS Office programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful; ability to work effectively in a fast-paced environment.
• Independent judgement required to plan, prioritize, and organize competing tasks or demands that may be deadline-driven.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• Six Sigma Green Belt certification preferred.

Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create routes pursuant to customer requirements; ensure ICs that accepted dispatch provide the delivery services, and communicate changes to the dispatch department and ICs as needed.
• Monitor the dispatch board to ensure customer-requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log-in process and EC-mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers as needed.
• When necessary, restructure routes as requested by the customer to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date as needed.
• Ensure ICs are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Skills

MS Office

Proactive

Independent judgement

Driver's license

Customer relations

Six Sigma Green Belt

Physical stamina

Education

College degree or high school diploma with equivalent combination of education and experience

Job description

Gouspack is looking for an entry‑level Operations Coordinator in Owings Mills, MD to coordinate routes and collaborate with independent contractors for delivery services.

You will monitor routes, assign ICs per customer requirements, and communicate changes to stakeholders. The role requires organization, a valid driver's license, and ability to lift up to 50 pounds. This full-time position includes benefits and a schedule Mon-Fri with some overtime.