Operations Coordinator - Licensing & Boating (Remote Options)

State of South Carolina; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement and savings plan

Paid vacation and sick leave

Telecommuting and flexible work hours

Job summary

The State of South Carolina is seeking a supervisor to manage the Greenville Licensing and Watercraft Services Office, overseeing day-to-day operations and ensuring efficient licensing and boating transactions.

Responsibilities include training customer service staff, handling inquiries at the window, by phone, email, and mail; maintaining records and equipment; ensuring PCI/PII compliance; and coordinating with the Customer Service Manager to improve procedures.

Qualifications

• High school diploma and relevant experience in business management, public administration, or administrative services; or a bachelor's degree.
• Knowledge of PCs, laser printers, data processing, and general accounting practices.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations/procedures and SCDNR policies.
• Ability to deal with the public in a courteous and professional manner.

Responsibilities

• Managing daily operations of the Greenville Licensing and Watercraft Services Office.
• Supervising and training customer service staff on licenses, permits, and boating transactions.
• Communicating with the public via in-person, phone, email, and mail.
• Ensuring staff compliance with PII and PCI requirements.
• Maintaining records, inventory, and equipment.
• Collaborating with the Customer Service Manager to improve procedures.
• Monitoring staff performance and transaction volumes.
• Providing information on hunting, fishing, and boating laws.

Skills

Supervisory experience

Public communication

Customer service

Data processing

General accounting practices

Education

High school diploma

Bachelor's degree substituted for experience

Tools

Point-of-Sale system

PCs

Laser printers

Job description

The State of South Carolina is seeking a supervisor to manage the Greenville Licensing and Watercraft Services Office, overseeing day-to-day operations and ensuring efficient licensing and boating transactions.

Responsibilities include training customer service staff, handling inquiries at the window, by phone, email, and mail; maintaining records and equipment; ensuring PCI/PII compliance; and coordinating with the Customer Service Manager to improve procedures.