Administrative Coordinator I (Licensing & Watercraft Services)

State of South Carolina; Greenville (SC); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Retirement and savings plan

Paid vacation and sick leave

Telecommuting and flexible work hours

Résumé du poste

The State of South Carolina is seeking a supervisor to manage the Greenville Licensing and Watercraft Services Office, overseeing day-to-day operations and ensuring efficient licensing and boating transactions.

Responsibilities include training customer service staff, handling inquiries at the window, by phone, email, and mail; maintaining records and equipment; ensuring PCI/PII compliance; and coordinating with the Customer Service Manager to improve procedures.

Qualifications

• High school diploma and relevant experience in business management, public administration, or administrative services; or a bachelor's degree.
• Knowledge of PCs, laser printers, data processing, and general accounting practices.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations/procedures and SCDNR policies.
• Ability to deal with the public in a courteous and professional manner.

Responsabilités

• Managing daily operations of the Greenville Licensing and Watercraft Services Office.
• Supervising and training customer service staff on licenses, permits, and boating transactions.
• Communicating with the public via in-person, phone, email, and mail.
• Ensuring staff compliance with PII and PCI requirements.
• Maintaining records, inventory, and equipment.
• Collaborating with the Customer Service Manager to improve procedures.
• Monitoring staff performance and transaction volumes.
• Providing information on hunting, fishing, and boating laws.

Connaissances

Supervisory experience

Public communication

Customer service

Data processing

General accounting practices

Formation

High school diploma

Bachelor's degree substituted for experience

Outils

Point-of-Sale system

PCs

Laser printers

Description du poste

Job Responsibilities

This employee will be responsible for managing the daily operations of the Greenville Licensing and Watercraft Services Office.

Job Duties Include

• Supervising, instructing and assisting with the training of customer service staff on issuing hunting and fishing licenses, tags, permits for recreational use, commercial licenses and all boating transactions in accordance with state statute.
  • Staff should be able to effectively communicate with the general public at the customer service window, by phone, electronically, and by mail.
• Monitoring the balancing and depositing of all monies received and maintaining records or petty cash funds.
• Communicating with the Customer Service Team regularly regarding transaction volumes, proposed legislative changes, personnel issues and general office activity.
• Providing current, concise information concerning hunting, fishing and boating laws, regulations and procedures so that staff can effectively communicate accurate information to customers and the general public.
• Ensuring staff is following the requirements for PII and PCI compliance.
• Working closely with Customer Service Manager to review and evaluate procedures ensuring proper receipt, collection and handling guidelines are in place.
• Monitoring staff production and error rates.
• Maintaining issued equipment for operational readiness.
• Maintaining inventory supply and providing input on design of boating and licensing forms.

Minimum And Additional Requirements

A high school diploma and relevant experience in business management, public administration, or administrative services; or a bachelor's degree may be substituted for the required work experience.

Preferred Qualifications

Knowledge of PCs, laser printers, data processing, general accounting practices and computer technology. Ability to deal with the public in a courteous and professional manner. Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations/procedures and SCDNR Human Resources policies and guidelines.

Benefits For State Employees

• The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
• Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

• Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
• Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

• State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
• Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

• State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you currently employed with SCDNR?

• Yes
• No

02

Do you have AT LEAST a high school diploma AND relevant experience in business management, public administration, or administrative services OR a bachelor's degree that may be substituted for the required work experience?

• Yes
• No

03

Do you have any experience working with a Point-of-Sale system that requires customers to create a user account?

• Yes
• No

04

Do you have any Call Center experience?

• Yes
• No

05

How many years of supervisory experience do you have?

06

What is the highest number of employees you have supervised that reported directly to you?

• Required Question