Operations Coordinator - Entertainment & Aftercare (Hybrid)

Onsite Wellness Group.; Nashville (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match up to 4%

Paid Time Off

Employee Assistance Program

Job summary

Onsite Wellness Group in Nashville, TN seeks an Operations Coordinator to support the Entertainment & Specialized Services (ESS) team. You’ll manage phones, emails, and documents, coordinate admissions and aftercare, and liaise with clinicians, referents, and clients to ensure a smooth care journey.

This role blends administration with compassionate client care and ongoing program support. The ideal candidate has strong communication, discreet handling of sensitive information, and the ability

Qualifications

• Strong communication skills and a professional, warm phone presence.
• Genuine interest in client care, behavioral health, and service-oriented administration.
• Ability to multitask, stay organized, and prioritize workflow in a fast-paced environment.
• Comfort handling incredibly sensitive information with discretion and confidentiality.
• Familiarity with standard computer applications (email, word processing, spreadsheets).

Responsibilities

• Serve as the administrative backbone of the ESS team, managing phones, emails, faxes, documents, and daily office tasks
• Support the entire registration and paperwork process — uploading documents, tracking outstanding items, sending confirmations, reviewing referrals, and coordinating next steps with key stakeholders
• Maintain and update databases, ensuring the integrity, accuracy, and timeliness of client information across systems
• Assist with research, report preparation, correspondence, scheduling, visitor coordination, conference calls, and meeting logistics
• Receive and evaluate incoming calls, memos, reports, and requests — determining significance and routing appropriately
• Meet with clients and clinical teams to build individualized aftercare plans and contribute to continuing care discussions
• Provide consistent follow-up after discharge to ensure continuity of care, offering support, intervention, and connection to resources
• Maintain, grow, and refine referral networks and resource lists to provide clients with the most effective and personalized aftercare recommendations
• Prepare bimonthly reports evaluating aftercare effectiveness, outcomes, and opportunities for improvement
• Serve as a culture keeper by embodying the ANCHOR values and delivering Healing Hospitality in every interaction

Skills

Strong communication

Client care

Multitasking

Discretion & confidentiality

Computer literacy

Education

High school diploma with some college-level training preferred

Job description

Onsite Wellness Group in Nashville, TN seeks an Operations Coordinator to support the Entertainment & Specialized Services (ESS) team. You’ll manage phones, emails, and documents, coordinate admissions and aftercare, and liaise with clinicians, referents, and clients to ensure a smooth care journey.

This role blends administration with compassionate client care and ongoing program support. The ideal candidate has strong communication, discreet handling of sensitive information, and the ability