Operations Coordinator: Drive Process Improvements & Growth

Hawthorne Cat; San Diego (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Training

401(k) Plan + Company Matching

Medical, Dental and Vision plans

Tuition Reimbursement

Company-Supplied Uniforms

Job summary

Hawthorne Cat in San Diego, CA is seeking an Operations Coordinator to monitor and support key initiatives for Product Support and Sales, ensuring success in all relevant programs.

Under the Corporate Support Services Manager, you''ll administer service events, support digital business initiatives, track metrics, manage CRM data, and help improve performance across teams, while contributing to our goal of Building Better Communities.

Qualifications

• Two to five years industry experience or equivalent combination of education and experience.
• Clear written and verbal communication with internal and external customers.
• Team player with ability to work across levels.
• Advanced knowledge of Microsoft Excel preferred.
• Experience in process improvement and project management preferred.
• Product knowledge in Caterpillar and associated product lines preferred.
• DBS and/or AS400 experience preferred.
• Must have a high school degree or equivalent.

Responsibilities

• Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.
• Administer Prioritized Service Events (PSE) and other leads to maximize opportunities, participation, and wins.
• Support Hawthorne's Digital business, including customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
• Track and report progress on key Differentiated Dealer Capabilities and other metrics for CI and PE to Sales & Product Support teams.
• Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
• Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
• Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.
• Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.
• Support various special programs and promotions throughout the year.
• Comply with all company, department, and Caterpillar policies and procedures.
• Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

Skills

Communication

Team player

Multi-tasking

Customer service

Organizational skills

Process improvement

Project management

Product knowledge

Education

High school diploma

Tools

Microsoft Excel

AS400

DBS

Job description

Hawthorne Cat in San Diego, CA is seeking an Operations Coordinator to monitor and support key initiatives for Product Support and Sales, ensuring success in all relevant programs.

Under the Corporate Support Services Manager, you''ll administer service events, support digital business initiatives, track metrics, manage CRM data, and help improve performance across teams, while contributing to our goal of Building Better Communities.