Operations Coordinator

Hawthorne Machinery Co.; San Diego (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Training

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Hawthorne Cat is seeking an Operations Coordinator to monitor and support initiatives related to Product Support and Sales. You will handle data management, reporting, and process improvement to drive efficiency and opportunity realization.

Join a team committed to growth and community impact, with compensation aligned to responsibilities and a strong focus on customer service. This role resides in California, with an emphasis on cross-functional collaboration and operational excellence.

Qualifications

• Two to five years industry experience or equivalent combination of education and experience.
• Must have effective written and verbal communication with customers.
• Must be a team player able to work with people at all levels.
• Advanced knowledge of Microsoft Excel preferred.
• DBS and/or AS400 experience preferred.

Responsibilities

• Support key initiatives for Hawthorne, including process improvement and project management responsibilities.
• Administer prioritized service events and other leads to maximize opportunities.
• Support Hawthorne’s Digital business including customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
• Track and report progress on key metrics to Sales & Product Support teams.
• Perform data administration and analysis including CRM maintenance, inventory, and invoice history.
• Communicate and coordinate merchandising, sales and Caterpillar programs.

Skills

Communication

Teamwork

Multitasking

Customer service

Data analysis

Process improvement

Education

Two to five years industry experience or equivalent combination of education and experience

High school degree or equivalent

DBS and/or AS400 experience preferred

Tools

Microsoft Excel

AS/400

Job description

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY: Under the direction of the Corporate Support Services Manager, the Operations Coordinator will monitor and support key initiatives and metrics for Hawthorne. This role will provide operational support related to Product Support and Sales to ensure Hawthorne is successful in all relevant initiatives.

ESSENTIAL FUNCTIONS:

• Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.
• Administer Prioritized Service Events (PSE) and other leads to maximize opportunities, participation, and wins.
• Support Hawthorne’s Digital business, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
• Track and report out progress on key Differentiated Dealer Capabilities and other metrics for Construction Industries (CI) and Power & Energy (PE) to Sales & Product Support teams.
• Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
• Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
• Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.
• Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.
• Support various special programs and promotions throughout the year.
• Comply with all company, department, and Caterpillar policies and procedures.
• Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Two to five years industry experience or equivalent combination of education and experience.
• Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
• Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
• Advanced knowledge of Microsoft Excel preferred.
• Experience and/or training in process improvement and project management preferred.
• Product knowledge in Caterpillar and associated product lines preferred.
• DBS and/or AS400 experience preferred.
• Ability to multi-task and establish priorities.
• Ability to provide excellent customer service.
• Ability to maintain organization in a changing environment.
• Must have a high school degree or equivalent.

PHYSICAL DEMANDS:

• Walking and moving about on foot often up and down stairs.
• Handling: Seizes, helps, or works with hands.
• Lifting: Raises or lowers miscellaneous paperwork.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position if required to perform various functions of the job.
• Vision: Read computer and paperwork.
• Talking: Communications by phone and in person.
• Sitting: Sits at desk. Sits for long periods of time.
• Climbing: Climb on and off earthmoving machines/engines.

ENVIRONMENTAL:

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in an office environment.
• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Paid Time Off (PTO) PayPaid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $27.00 - $33.00 per hour

ACCOMMODATIONS:Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat Participates in E-Verify.