Operations & Projects Coordinator

Hawthorne-Ca; San Diego (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Hawthorne Cat—a family-owned leader in construction machinery and power generation—seeks an Operations Coordinator to monitor key initiatives and provide operational support for Product Support and Sales. This role involves data administration, process improvement, and tracking metrics to help Hawthorne stay competitive in CI/PE markets.

Responsibilities include supporting digital initiatives, managing leads, and coordinating merchandising and programs while ensuring policy compliance and

Qualifications

• Two to five years industry experience or equivalent combination of education and experience.
• Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
• Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
• Advanced knowledge of Microsoft Excel preferred.
• Experience and/or training in process improvement and project management preferred.
• DBS and/or AS400 experience preferred.
• Ability to multi-task and establish priorities.
• Ability to provide excellent customer service.
• Ability to maintain organization in a changing environment.
• Must have a high school degree or equivalent.

Responsibilities

• Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.
• Administer Prioritized Service Events (PSE) and other leads to maximize opportunities, participation, and wins.
• Support Hawthorne’s Digital business, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
• Track and report out progress on key Differentiated Dealer Capabilities and other metrics for CI and PE to Sales & Product Support teams.
• Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
• Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
• Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.
• Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.
• Support various special programs and promotions throughout the year.
• Comply with all company, department, and Caterpillar policies and procedures.
• Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

Skills

Communication

Team player

MS Excel

Process improvement

Project management

Customer service

Multitasking

Education

High school degree

Tools

AS/400

MS Excel

Job description

Hawthorne Cat—a family-owned leader in construction machinery and power generation—seeks an Operations Coordinator to monitor key initiatives and provide operational support for Product Support and Sales. This role involves data administration, process improvement, and tracking metrics to help Hawthorne stay competitive in CI/PE markets.

Responsibilities include supporting digital initiatives, managing leads, and coordinating merchandising and programs while ensuring policy compliance and