Operations Coordinator

Tower Mobility LLC; Miami (FL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Tower Mobility LLC in Miami is seeking an Operations Coordinator to identify, evaluate, and train high-quality Professional Drivers. This role involves monitoring driver performance, facilitating onboarding, and ensuring all vehicles are road-ready. Candidates should have strong communication skills and problem-solving abilities. The position offers medical, dental, and vision benefits with an hourly wage of $16.00. Join a dynamic environment focused on continuous improvement and operational excellence.

Qualifications

• Experience in Operations or Human Resources is highly valued.
• Must have an active driver’s license and be approved on the company’s insurance.
• Able to lift up to 30 pounds without assistance.

Responsibilities

• Monitor driver performance using various indicators.
• Lead candidates through the onboarding process.
• Maintain road-ready status for all vehicles.

Skills

Strong communication skills

Expert at creating an engaging learning environment

Excellent problem-solving abilities

Ability to work in a fast-paced environment

Excellent organizational management

Job description

Operations Coordinator

Job Description

The Operations Coordinator plays a critical role in identifying, evaluating, training, and tracking high-quality Professional Drivers for Tower Mobility. This position is responsible for conducting structured drive tests and interviews, ensuring all candidates are onboarded and trained, and tracking key metrics for all drivers. This role facilitates smooth operations, ensuring it supports learning, engagement, and creating a customer-oriented mindset for all drivers.

Key Responsibilities

• Monitor driver performance using various indicators such as Key Performance Indicators, Attendance, Map Zoning, and Dashboard Scores.
• Lead all candidates through the onboarding process by completing an interview and driver evaluation, finalizing onboarding packets, and providing detailed training lectures.
• Maintain road‑ready status for all vehicles by monitoring and performing cleaning upkeep and charging upkeep.

Additional Duties

• Track safety alerts from Samsara cameras within the vehicle, escalating issues to the Operations Manager.
• Understand and correctly teach potential candidates on the usage of select vehicle tools and applications used while on shift.

General Skills & Qualifications

• Experience in Operations or Human Resources is highly valued.
• Strong communication skills for effective internal and external collaboration.
• Expert at creating an engaging learning environment.
• Excellent problem‑solving abilities with a focus on continuous improvement in learning.
• Ability to work in a fast‑paced environment and showcase the ability to take initiative, value collaboration, and become highly adaptable.
• Excellent organizational management ensuring a strong focus on workflow structure.
• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.
• Must have an active driver’s license and be approved on the company’s insurance.
• Able to lift up to 30 pounds without assistance as needed.

Additional Information

• This outline is not intended to be all‑inclusive of employee duties and responsibilities as they may change at the discretion of Tower Mobility.
• Medical, dental, and vision benefits.
• The hourly wage for this position is $16.00.

It is the policy of Tower Mobility to provide equal employment opportunities to all applicants without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, Tower Mobility will provide reasonable accommodations for qualified individuals with disabilities.