Driver Operations & Performance Coordinator

Tower Mobility LLC; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits.

Paid time off

Holiday Pay

AD&D Insurance

Perkspot program

$40 personal phone reimbursement

Job summary

TowerMobility is seeking an Operations Coordinator in Los Angeles to oversee driver safety, performance, and policy transmission, ensuring smooth operations and customer‑oriented service. The role involves monitoring KPIs, assisting drivers, and coordinating with supervisors to keep rides safe and reliable.

The ideal candidate demonstrates strong leadership, organizational skills, and the ability to quickly learn new tools and dashboards, while maintaining compliance with company policies and

Qualifications

• Strong leadership and team coordination skills.
• Active driver’s license and approval on company’s insurance.
• Willingness to learn new applications and dashboards.
• Ability to lift up to 30 pounds when needed.

Responsibilities

• Monitor driver performance using KPIs and Uber Dashboard Scores.
• Answer incoming calls from drivers and resolve shift issues.
• Develop driver familiarity and assist with team huddles, announcements, coaching.
• Use Uber Dashboard to track utilization and escalate issues to Supervisors.
• Track attendance, dispatch info, and gap time using Excel.
• Monitor safety alerts from Samsara and escalate to Safety.

Skills

Leadership

Organizational skills

Communication

Team coordination

Adaptability

Driver's license

Physical stamina

Tools

Excel

Uber Dashboard

Samsara

Job description

TowerMobility is seeking an Operations Coordinator in Los Angeles to oversee driver safety, performance, and policy transmission, ensuring smooth operations and customer‑oriented service. The role involves monitoring KPIs, assisting drivers, and coordinating with supervisors to keep rides safe and reliable.

The ideal candidate demonstrates strong leadership, organizational skills, and the ability to quickly learn new tools and dashboards, while maintaining compliance with company policies and