Operations Coordinator

Tower Mobility; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Sick Time

Holiday Pay

Perkspot program access

AD&D Insurance

Phone reimbursement

Job summary

Tower Mobility is seeking an Operations Coordinator in Los Angeles to monitor driver performance, coordinate workflows, and support supervisors with coaching. The role emphasizes safety, data tracking, and a hands-on approach to improve driver operations.

The successful candidate will manage driver attendance, dispatch information, and use tools like Uber Dashboard and Samsara. A strong team player with a driver’s license and the ability to lift 30 pounds is required. Benefit details included.

Qualifications

• Proven ability to lead teams and coordinate workflows.
• Strong organizational and communication skills.
• Willingness to assist teammates across tasks.
• Active driver’s license and company insurance approval.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor driver performance using KPIs and dashboards.
• Respond to driver inquiries during shifts.
• Support Supervisors with team huddles and coaching.
• Track driver attendance and dispatch data in Excel.
• Escalate safety concerns from Samsara cameras.

Skills

Leadership

Organization

Communication

Team coordination

Hands-on

Compassionate mindset

Fast learner

Driver license & insurance

Excel tracking

Uber Dashboard

Samsara

Dashboards

Tools

Excel

Uber Dashboard

Samsara

Dashboards

Job description

Operations Coordinator

The complaints and driver performance issues to the appropriate departments, and ensure the operations are running smoothly without interruptions. They will build a safe working environment that facilitates and leads the drivers to set their priorities to creating a safe and customer-oriented ride.

Key Responsibilities

• Monitor driver performance using various indicators such as Key Performance Indicators, Attendance, Map Zoning, and Uber Dashboard Scores.
• Answer any incoming calls from drivers assisting them with any issues that may arise during their shift.
• Develop driver familiarity and assist Supervisors with team huddles, announcements, and coaching, as needed, for all drivers.

Additional Duties

• Use Uber Dashboard to track driver utilization, identifying areas for improvement and escalating issues to Supervisors.
• Track all driver attendance, dispatch information, and gap time using excel spreadsheets to maintain accountability for drivers.
• Track safety alerts from Samsara cameras within the vehicle, escalating issues to Safety.

General Skills & Qualifications

• Strong leadership and team coordination skills.
• Expert organizational management ensuring a strong focus on workflow structure.
• Strong communication skills for effective internal and external collaboration.
• Strong hands-on approach with a willingness to assist team members across various tasks.
• Compassionate mindset focused on fostering a positive, productive, and collaborative work culture.
• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.Must have an active driver’s license and be approved on the company’s insurance.
• Able to lift up to 30 pounds without assistance as needed.
• Medical, dental, and vision benefits.
• Paid time off, Sick Time, and Holiday Pay where eligible.
• Eligibility for Perkspot program.
• Access to AD&D Insurance.
• $40 personal phone reimbursement eligibility depending on position will be issued monthly.

Additional Information

• This outline is not intended to be all-inclusive of employee duties and responsibilities as they may change at the discretion of TowerMobility.
• The hourly wage for this position is $20.00.

It is the policy of TowerMobility to provide equal employment opportunities to all applications

without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity,

gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or

mental disability, medical condition, genetic information, marital status, registered domestic

partner status, reproductive health care decision make, military or veteran status or any other

characteristic protected by federal, state, or local law. This policy applies to all terms and

conditions of employment, including recruiting, hiring, placement, promotion, termination,

layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide

reasonable accommodations for qualified individuals with disabilities.