Operations Coordinator

Clair Global; Cumberland Heights (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Clair Global in Nashville, TN is seeking an Operations Coordinator to synchronize managers and departments, manage inventory, and oversee tour construction from concept to client presentation. The role involves ERP usage, strong communication, and extensive knowledge of Clair gear and loading operations.

Ideal candidates will excel in a fast-paced environment, demonstrate problem-solving skills, and be willing to work long days and weekends to service client needs.

Qualifications

• Proficient with Microsoft Office; willingness to improve knowledge base.
• Ability to communicate information clearly in writing, in person, and over the phone.
• Ability to read and understand information presented in writing, in person, and over the phone.
• Ability to work on a team, maintain a positive attitude, and learn.
• Broad knowledge of the audio touring industry, Clair gear, and company operations.
• Strong knowledge of loading/unloading trucks (53' trailer).

Responsibilities

• Accurately track, manage, and utilize company assets.
• Control and maintain inventory levels for current and future projects; ensure efficient shop operations.
• Coordinate with Account Managers to convert client information into working job orders for the shop.
• Handle multiple orders simultaneously with accurate and organized input.
• Provide departments with diagrams and information needed to build orders per client specs.
• Oversee assigned jobs from start to finish, ensuring protocol adherence and timely completion.
• Perform final checks of orders and client information before gear loading.
• Ensure field personnel have current equipment lists, diagrams, and necessary information for world class service.

Skills

MS Office

Communication

Reading/Writing

Teamwork

Audio touring knowledge

Clair gear knowledge

Truck loading/unloading

Tools

ERP systems

Job description

Clair Global is seeking an Operations Coordinator to join our Nashville, TN team!

The Operations Coordinator is responsible for synchronizing various managers and departments within the company, client relations, inventory management, logistics, updating the shop with all company operational/engineering protocols, as well as the responsibility of constructing tours from a concept on paper to a fully integrated system being presented to the client.

QUALIFICATIONS/ REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

• Proficient with Microsoft Office with a willingness to improve knowledge base moving forward.
• Ability to communicate information and ideas in writing, in person, and over the phone so others will understand.
• Ability to read and understand information and ideas presented in writing, in person, and over the phone.
• Ability to work on a team, maintain a positive attitude, and be open to learning.
• A wide variety of knowledge in the audio touring industry, Clair gear, and in all aspects of the company
• Strong knowledge of loading and unloading trucks (Van à 53' Trailer).

ESSENTIAL FUNCTIONS

• Must excel in a fast-paced, demanding, and continuously changing environment.
• Strong problem-solving skill set, analytical skills, great attention to detail, and willingness to accept the responsibility for all jobs loaded out of the warehouse.
• Lifestyle work ethic - Working long days and weekends when necessary; being available 24/7 to service client needs

EXPERIENCE

• Good understanding of Clair proprietary gear/policies or advanced audio/signal flow knowledge.
• Working knowledge of ERP systems
• Touring or prior Concert Production experience a plus

RESPONSIBILITIES AND DUTIES

• Accurately track, manage, and utilize company owned assets
• Control/maintain inventory levels for current and future projects while ensuring the shop is operating efficiently and effectively using resources available.
• Communicate with Account Managers to obtain all client information that relates to the job at hand; ultimately organizing proposals into working job orders for the shop to complete.
• Handle multiple orders at one time, verifying that all information is correct and organized.
• Provide various departments with information and diagrams required to build orders to client specifications.
• Oversee assigned jobs from start to finish. Ensure each department follows company protocols and jobs are completed on time.
• Perform final check of orders, diagrams, and client information prior to gear loading out.
• Ensure Clair field personnel have current equipment lists, diagrams, and other necessary information required to provide world class service to our clients.

COMPANY CONFORMANCE STATEMENT

Clair employees at every level are expected to conform to the following:

• Support Clair's Strategic Blueprint, Mission, and Core Values
• Demonstrate a positive attitude
• Maintain a professional appearance and demeanor
• Maintain regular attendance
• Keep work areas as neat as possible
• Exercise initiative and be open to learning new skills and tasks

Every employee shares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.