Electronics Service Technician - Highland Heights, Ohio

Clair Global; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Clair Global is seeking an experienced Electronics Technician to diagnose and repair touring audio gear, including mixing consoles, rack processing, and network equipment. You will perform fault isolation, run manufacturer diagnostics, and replace modules while managing warranty claims and RMAs through supplier portals.

The role emphasizes systematic fault finding, service documentation, firmware updates, and post-repair verification.

Qualifications

• Demonstrated ability to troubleshoot methodically and verify faults.
• Ability to read block diagrams, schematics, wiring diagrams, and parts lists to identify assemblies and replacements.
• Strong mechanical aptitude; disassemble and reassemble complex equipment.
• Proficient use of a digital multimeter and standard hand tools.
• Computer proficiency: Windows, diagnostic software, vendor portals, email, and inventory or ticketing systems.
• Basic networking skills to connect devices for diagnostics and firmware updates.
• Clear, accurate written fault documentation and parts used.
• Basic soldering skills for connectors and through-hole components.
• Safe work practices with mains powered equipment and ESD sensitive assemblies.
• Associate degree or certificate in Electronics Technology or equivalent hands-on experience.

Responsibilities

• Evaluate incoming equipment: confirm faults, run tests, document findings.
• Run manufacturer diagnostic software and self-tests to isolate faults.
• Identify failed modules or assemblies using service docs or inspection.
• Use schematics and parts lists to determine replacement parts and numbers.
• Disassemble/reassemble equipment, track hardware and cabling to factory condition.
• Replace modules, perform firmware updates, and calibration as specified.
• Create and manage service tickets, RMAs, and parts orders through portals.
• Communicate with manufacturer support to resolve faults.
• Perform minor repairs such as connectors, cables, fans, and switches.
• Post-repair verification and burn-in testing before returning equipment.
• Record diagnosis, parts, labor, and outcomes in tracking system.
• Clean equipment and perform preventative maintenance.
• Maintain spare parts stock and report recurring failures.

Skills

Troubleshooting

Read schematics

Mechanical aptitude

Multimeter use

Windows proficiency

Basic networking

Documentation

Soldering

Safety practices

Education

Associate degree or certificate in Electronics Technology

Tools

Oscilloscopes

Digital multimeter

Diagnostic software

Vendor service portals

Soldering equipment

Job description

JOB SUMMARY:

Diagnoses and returns to service touring audio electronics, including mixing consoles, rack mount processing and networking equipment, and power amplifiers. The role centers on systematic fault isolation and module level repair, running manufacturer diagnostics, using service documentation to identify failed assemblies, replacing modules, and managing warranty and RMA claims through manufacturer service portals. Component level board repair is occasional and is not a primary funciton of this position.

QUALIFICATIONS/REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

Required

• Demonstrated ability to troubleshoot methodically: verify the reported fault, isolate it by substitution and signal tracing, and confirm the fix
• Ability to read block diagrams, schematics, wiring diagrams, exploded views, and parts lists to identify assemblies and replacement part numbers
• Strong mechanical aptitude; able to disassemble and correclty reassemble complex equipment with or without service documentation
• Proficient use of a digital multimeter and standard hand tools
• Computer proficiency: Windows, manufacturer service and diagnostic software, vendor web portals, email and inventory or ticketing systems
• Basic networking skills sufficient to connect a laptop to a device for diagnostics and firmware updates (IP addressing, cabling, switches)
• Clear, accurate written documentation of faults, work performed, and parts used
• Basic soldering skills for connectors, wiring, and through-hole components
• Safe work practices with mains powered equipment, stored energy in amplifier power supplies, and ESD sensitive assemblies
• Associate degree or certificate in Electronics Technology, military electronics training, or equivalent hands-on experience in professional audio, AV, or electronics service

Preferred

• Familitarity with audio signal flow (analog and digital), audio formats, and common professional audio connectors (XLR, TRS, speakON, etherCON, fiber)
• 2+ years servicing professional audio, broadcast, or AV equipment
• Experience with digital mixing consoles and networked audio protocols (Dante, AVB/Milan, MADI)
• Experience with oscilloscopes, signal generators, and audio analyzers
• Manufacturer service training or certification on console or amplifier platforms
• Surface mount rework experience
• Experience processing warranty claims, RMAs, or parts orders with equipment manufacturers

Responsibilities & Duties

• Evaluate incoming equpiment: confirm the reported fault, perform functional and audio tests, and document findings
• Run manufacturer diagnostic software, self-tests, and error log readouts on consoles, amplifiers, and rack electronics to isolate faults
• Identify the failed module or assembly (power supplies, I/O and DSP cards, control surface sections, network modules, fan assemblies) using service documentation, or by inspection and subsittution when documentation is unavailable
• Use schematics, service manuals, and part lists to determine correct replacement modules and part numbers
• Disassemble and reassemble equipment, tracking hardware, cabling, and connector orientation so units are returned to factory condition
• Replace modules and subassemblies; perform firmware updates; configuration resets, and calibration routines as specified by the manufacturer
• Create and manage service tickets, warranty claims, RMAs, and parts orders through manufacturer service portals, and track them through to completion
• Communicate with manufacturer technical support to resolve faults and escale when needed
• Perform minor repairs such as connectors, cables, fans, switches, encoders and faders
• Perform post-repair verification and burn-in testing before returning equipment to rental stock
• Record diagnosis, parts used, labor, and outcome for each repair in the company inventory and repair tracking system
• Clean equipment and perform preventative maintenance (fans, filters, faders, connectors) as part of each repair
• Maintain organized spare parts and module stock, and report recurring failures to the shop lead

Physical Requirements

• Able to lift and move equipment up to 50 lbs, assist with team lifts of consoles and amplifiers
• Stand and work at a bench for extended periods
• Fine motor control and close visual work for small hardware, connectors, and soldering

Company Conformance Statement

Clair employees at every level are expected to conform to the following:

• Support Clair's Strategic Blueprint and Mission and Core Values
• Exercise honesty, integrity, respect and interact professionally with co-workers, clients, and vendors
• Demonstrate a positive attitude
• Maintain a professional appearance and demeanor
• Maintain regular attendance
• Keep work areas as neat as possible
• Exercise initiative and be open to learning new skills and tasks

Every employe eshares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.