Electronics Service Technician - Highland Heights, Ohio

Clair Global; Highland Heights (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Clair Global seeks an electronics technician to diagnose and repair touring audio electronics, including mixers, racks, and power amps. You will isolate faults, run diagnostics, replace modules, and manage warranty/ RMAs with manufacturer portals. Occasional board repair is possible but not primary.

You will read schematics, document faults clearly, and work safely with mains-powered gear. Associate degree or similar training is required, with experience in audio/AV service a plus.

Qualifications

• Strong ability to troubleshoot and isolate faults using documentation and tests.
• Ability to read block diagrams, schematics, wiring diagrams and parts lists.
• Proficient with DMM, basic soldering and hand tools.
• Familiar with Windows OS, diagnostic software and service portals.

Responsibilities

• Evaluate incoming equipment, confirm faults, run tests and document findings.
• Run diagnostic software, self-tests, and log readouts on consoles and amplifiers.
• Identify failed modules using service docs or inspection and substitution as needed.
• Use schematics and part lists to determine correct replacement modules/part numbers.
• Disassemble/reassemble equipment, manage cables, and ensure factory condition.
• Replace modules, perform firmware updates, and run calibration routines.
• Create and manage service tickets, RMAs, and parts orders via service portals.
• Communicate with manufacturer support to resolve faults and escalate when needed.
• Perform minor repairs (connectors, cables, fans, switches) and post-repair testing.
• Record diagnosis, parts used, labor, and outcomes in inventory/tracking systems.
• Perform preventative maintenance and maintain spare parts inventory.

Skills

Troubleshoot methodically

Read schematics

Digital multimeter use

Windows & diagnostic software

Networking basics

Documentation of faults

Soldering skills

Safe work practices

Education

Associate degree or certificate in Electronics Technology

Military electronics training

Tools

Oscilloscopes

Factory service portals

Spare parts inventory systems

Job description

JOB SUMMARY

Diagnoses and returns to service touring audio electronics, including mixing consoles, rack mount processing and networking equipment, and power amplifiers. The role centers on systematic fault isolation and module level repair, running manufacturer diagnostics, using service documentation to identify failed assemblies, replacing modules, and managing warranty and RMA claims through manufacturer service portals. Component level board repair is occasional and is not a primary funciton of this position.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.

REQUIRED

• Demonstrated ability to troubleshoot methodically: verify the reported fault, isolate it by substitution and signal tracing, and confirm the fix
• Ability to read block diagrams, schematics, wiring diagrams, exploded views, and parts lists to identify assemblies and replacement part numbers
• Strong mechanical aptitude; able to disassemble and correclty reassemble complex equipment with or without service documentation
• Proficient use of a digital multimeter and standard hand tools
• Computer proficiency: Windows, manufacturer service and diagnostic software, vendor web portals, email and inventory or ticketing systems
• Basic networking skills sufficient to connect a laptop to a device for diagnostics and firmware updates (IP addressing, cabling, switches)
• Clear, accurate written documentation of faults, work performed, and parts used
• Basic soldering skills for connectors, wiring, and through-hole components
• Safe work practices with mains powered equipment, stored energy in amplifier power supplies, and ESD sensitive assemblies
• Associate degree or certificate in Electronics Technology, military electronics training, or equivalent hands-on experience in professional audio, AV, or electronics service

PREFERRED

• Familitarity with audio signal flow (analog and digital), audio formats, and common professional audio connectors (XLR, TRS, speakON, etherCON, fiber)
• 2+ years servicing professional audio, broadcast, or AV equipment
• Experience with digital mixing consoles and networked audio protocols (Dante, AVB/Milan, MADI)
• Experience with oscilloscopes, signal generators, and audio analyzers
• Manufacturer service training or certification on console or amplifier platforms
• Surface mount rework experience
• Experience processing warranty claims, RMAs, or parts orders with equipment manufacturers

RESPONSIBILITIES & DUTIES

1. Evaluate incoming equpiment: confirm the reported fault, perform functional and audio tests, and document findings
2. Run manufacturer diagnostic software, self-tests, and error log readouts on consoles, amplifiers, and rack electronics to isolate faults
3. Identify the failed module or assembly (power supplies, I/O and DSP cards, control surface sections, network modules, fan assemblies) using service documentation, or by inspection and subsittution when documentation is unavailable
4. Use schematics, service manuals, and part lists to determine correct replacement modules and part numbers
5. Disassemble and reassemble equipment, tracking hardware, cabling, and connector orientation so units are returned to factory condition
6. Replace modules and subassemblies; perform firmware updates; configuration resets, and calibration routines as specified by the manufacturer
7. Create and manage service tickets, warranty claims, RMAs, and parts orders through manufacturer service portals, and track them through to completion
8. Communicate with manufacturer technical support to resolve faults and elevate when needed
9. Perform minor repairs such as connectors, cables, fans, switches, encoders and faders
10. Perform post-repair verification and burn-in testing before returning equipment to rental stock
11. Record diagnosis, parts used, labor, and outcome for each repair in the company inventory and repair tracking system
12. Clean equipment and perform preventative maintenance (fans, filters, faders, connectors) as part of each repair
13. Maintain organized spare parts and module stock, and report recurring failures to the shop lead

PHYSICAL REQUIREMENTS

• Able to lift and move equipment up to 50 lbs, assist with team lifts of consoles and amplifiers
• Stand and work at a bench for extended periods
• Fine motor control and close visual work for small hardware, connectors, and soldering

COMPANY CONFORMANCE STATEMENT

Clair employees at every level are expected to conform to the following:

• Support Clair's Strategic Blueprint and Mission and Core Values
• Exercise honesty, integrity, respect and interact professionally with co-workers, clients, and vendors
• Demonstrate a positive attitude
• Maintain a professional appearance and demeanor
• Maintain regular attendance
• Keep work areas as neat as possible
• Exercise initiative and be open to learning new skills and tasks

Every employe eshares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.