Operations Coordinator

World Oil; Compton (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

World Oil Environmental Services in Compton, CA is hiring an Operations Coordinator to provide operational support to terminal dispatchers, sales, and operations. You will be the main point of contact for customer issues and ensure orderly processing of orders and paperwork.

The role reports to the Terminal Manager/Regional Manager and requires strong customer service, organizational, and communication skills. This is a full-time on-site position located in Compton, CA.

Qualifications

• 1–2 years of customer service, administrative, operations, logistics or related experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Sets up new accounts by providing the schedules and pricing of delivery.
• Placing service orders on a daily basis at terminal level for line of business to support customer services as required.
• Works with terminals to confirm orders printed and in the possession of dispatch, including all supporting paperwork.
• Receives and communicates the estimated time of arrival for dispatch to the appropriate parties.
• Communicates when orders are placed and when jobs will be scheduled to customers in a professional manner.
• Ensures that new part washers are properly set up for service, ensuring that the accurate price and serial number are recorded into the correct systems to track use and maintenance.
• Recommends improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Performs other related duties as assigned.

Skills

Customer service

Administrative

Operations coordination

Logistics

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

World Oil Environmental Services is hiring a Operations Coordinator in Compton, CA!

Join Our Team!! At World Oil Environmental Services, we strive to be an employer of choice by recruiting, developing, and retaining a high performing and diverse workforce. As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees.

World Oil Environmental Services values its amazing workforce that has contributed to the company’s success for over 80 years! Learn more about us at: https://worldoilcorp.com/about-us/.

As part of the Company’s employment screening process, any applicant, to who an offer of employment is made must pass a test for controlled substances, under the procedures of World Oil Drug & Alcohol policy. Employment offers are conditioned on a negative test result.

Position Summary:

The Operations Coordinator provides operational support to terminal dispatchers, sales, and operations. This role is the point of contact for all customer issues and must exhibit professional customer service. The Operations Coordinator reports directly to the Terminal Manager/Regional Manager and completes essential duties in the Operations department.

Essential Duties and Responsibilities:

• Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Sets up new accounts by providing the schedules and pricing of delivery.
• Placing service orders on a daily basis at terminal level for line of business to support customer services as required.
• Works with terminals to confirm orders printed and in the possession of dispatch, including all supporting paperwork is with service order and that if there are multiple waste streams, dispatch has all paperwork to avoid multiple runs or not being able to complete jobs due to not having correct paperwork.
• Receives and communicates the estimated time of arrival for dispatch to the appropriate parties.
• Communicates when orders are placed and when jobs will be scheduled to customers in a professional manner.
• Ensures that new part washers are properly set up for service, ensuring that the accurate price and serial number are recorded into the correct systems to track use and maintenance.

Other Functions:

• Recommends improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Performs other related duties as assigned.

REQUIREMENTS:

• 1-2 years of customer service, administrative, operations, logistics or related experience.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Professional and customer-focused demeanor.

California Pay Transparency Notice:

Posted pay ranges are provided in accordancewith California pay transparency requirements and reflect the Company's currentanticipated compensation for the position at the time of posting. Compensation rangesare periodically reviewed and may be revised based on business needs, marketconditions, internal equity, budgetary considerations, and other legitimate businessfactors.

EEO Statement:

It is the policy of World Oil Environmental Services to provide equal opportunity for all applicants and employees. The Company does not discriminate on the basis of race, age, color, religion, sex/gender, gender identity/gender expression, sexual orientation, marital status, medical condition, military/veteran status, national origin, ancestry, disability, genetic information, reproductive health decision making, or any other status protected by state or federal law.