Customer Service Representative Floater (Outpatient Clinic)

Highland Rivers Health in; Rome (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public holidays (10)

Personal day

Loan forgiveness programs

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health seeks a Customer Service Representative Floater for outpatient clinics, based in Floyd County with travel to other clinics. The CSR greets and directs clients, maintains confidentiality, and supports the clinical team with information on programs.

Responsibilities include answering inquiries, scheduling appointments, data entry into the EHR, processing payments, and maintaining up-to-date schedules and insurance information, while upholding professional, calm

Qualifications

• Customer service oriented and able to greet and direct individuals entering the facility.
• Ability to screen and process telephone inquiries following confidentiality policies.
• Capable of scheduling, rescheduling, and cancelling appointments and returning messages promptly.
• Accurate data entry into the EHR system and maintain current provider schedules and insurance information.

Responsibilities

• Greet and direct individuals entering the facility.
• Answer, screen, and process telephone inquiries per confidentiality policies.
• Schedule, reschedule, and cancel appointments as needed.
• Enter information into the EHR accurately.
• Refer individuals to clinical team for triage when applicable.
• Maintain up-to-date data on schedules and insurance plans.
• Scan documents timely and process payments accurately.
• Support positive interpersonal relations within the team.

Skills

Customer service

Phone etiquette

Confidentiality

Data entry

EHR familiarity

Tools

EHR system

Job description

Customer Service Representative Floater (Outpatient Clinic) (Finance)

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY:

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. This position will be based in Floyd County and will travel to other clinics.

Duties and Responsibilities include:

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner.
• Collects all monies due to HRH and posts to Cash Sheet accurately.
• Checks in/out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members.
• Use initiative and good, sound judgment.
• All other duties as assigned

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.