Operations & Compliance Specialist

CarMax Inc.; Florida; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax Inc. is seeking a Business Operations Associate at our Clermont, FL store. You will deliver exceptional customer service, guide customers through paperwork, and process transactions for retail and wholesale sales, including audits and DMV paperwork.

Responsibilities include handling cash, managing auctions and appraisals, training new associates, and supporting multiple departments to maintain accurate records and compliance. A strong focus on integrity and teamwork is required.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.

Job description

CarMax Inc. is seeking a Business Operations Associate at our Clermont, FL store. You will deliver exceptional customer service, guide customers through paperwork, and process transactions for retail and wholesale sales, including audits and DMV paperwork.

Responsibilities include handling cash, managing auctions and appraisals, training new associates, and supporting multiple departments to maintain accurate records and compliance. A strong focus on integrity and teamwork is required.