Operations & Compliance Coordinator

Ultipro; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultipro is seeking an Operations Administrator in Arkansas to support daily operations, service coordination, and compliance. The role focuses on intake, assessments, onboarding, documentation, and on-call support to ensure high-quality, person-centered services.

Responsibilities include monitoring documentation, assisting with billing and regulatory submissions, and coordinating across teams to maintain exceptional service delivery and organizational efficiency.

Qualifications

• Bachelor’s degree in social work, Psychology, Human Services, Healthcare Administration, or related field.
• Minimum 2 years of case management, healthcare coordination, or supportive services.
• Ability to manage multiple priorities and meet deadlines.
• Must communicate effectively with staff, clients, and customers with tact and patience.
• Strong organizational skills and proficiency with documentation and basic data tracking.

Responsibilities

• Support intake processes and ensure timely completion of assessments and documentation.
• Onboard and train new managers; mentor team members.
• Monitor service delivery documentation, billing, QA tracking and ticklers.
• Participate in on-call rotation for after-hours support.
• Assist with service authorizations, billing submissions, and regulatory audits.
• Engage in outreach to underserved customers and ensure continuity of care.

Skills

Case management

Healthcare coordination

Time management

Organizational skills

Communication

Education

Bachelor’s degree in social work, Psychology, Human Services, Healthcare Administration, or related field

Tools

Documentation management

Data tracking

Billing software

Scheduling software

Spreadsheet software

Job description

Ultipro is seeking an Operations Administrator in Arkansas to support daily operations, service coordination, and compliance. The role focuses on intake, assessments, onboarding, documentation, and on-call support to ensure high-quality, person-centered services.

Responsibilities include monitoring documentation, assisting with billing and regulatory submissions, and coordinating across teams to maintain exceptional service delivery and organizational efficiency.