Intake & Billing Operations Lead

Ultipro; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ultipro is seeking a skilled administrator to oversee the systems, policies, and operations of a multi-department medical office. You will lead 20+ staff across authorizations, billing, intake, and post-acute, ensuring efficient processes and strict HIPAA compliance.

You will supervise, train, and audit to maintain high performance and regulatory alignment. Responsibilities include directing charge entry, coordinating referrals and insurance verification, and coordinating time-off while

Qualifications

• High School Diploma or equivalent.
• 1–2 years working for a Durable Medical Equipment company or relevant medical office experience preferred.
• Basic understanding of medical insurance benefits.
• Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
• Effective communication with physicians, patients, insurers, colleagues, and staff.
• Able to read and understand medical documentation effectively.
• Knowledge of CPT, HCPCS, ICD-10, HIPAA, billing and insurance regulations.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Performs a variety of systems administration and support tasks.
• Designs, implements, and enforces policies and procedures.
• Directs, leads, and coordinates 20+ staff across medical authorizations, billers, intake, and post-acute.
• Streamlines authorizations, billers, intake, and post-acute processes.
• Serves as the practice expert for authorizations, billers, intake, and post-acute processes.
• Oversees charge entry, referral intake, and insurance verification.
• Supervises office personnel, allocates work, trains, resolves problems, and evaluates performance.
• Audits procedures to improve efficiency of operations.
• Provides training on policies, protocols, systems, and techniques.
• Coordinates time-off requests without impacting daily functions.
• Keeps knowledge of HIPAA and health regulations.
• Ensures activities comply with department protocol and regulations.
• Holds bi-weekly staff meetings to maintain team cohesion.
• Reports concerns to Intake Supervisor and Intake Manager.

Skills

Leadership

Communication

HIPAA compliance

Microsoft Office

Reading medical documentation

Billing knowledge

Problem solving

Team coordination

Education

High School Diploma or equivalent

Tools

Billing system

Billing software

Job description

Ultipro is seeking a skilled administrator to oversee the systems, policies, and operations of a multi-department medical office. You will lead 20+ staff across authorizations, billing, intake, and post-acute, ensuring efficient processes and strict HIPAA compliance.

You will supervise, train, and audit to maintain high performance and regulatory alignment. Responsibilities include directing charge entry, coordinating referrals and insurance verification, and coordinating time-off while