Store Operations & Compliance Specialist

CarMax Inc.; Norwood (MA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Holiday Premium Pay

Job summary

CarMax Inc. is seeking a Business Operations Associate in Norwood, MA to support store operations and ensure accurate processing of sales, auctions, and appraisals.

You will handle cash, audit documents, and communicate clearly with customers and internal teams in a fast-paced environment. The role emphasizes attention to detail, organization, and flexibility for varied schedules, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Demonstrate strong organizational and multitasking abilities in a fast-paced setting.
• Proficient in Microsoft Office and data entry systems.
• Clear verbal and written communication with customers and teams.
• Able to lift up to 20 lbs and stand for extended periods.
• Maintain confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV docs.
• Manage auction and appraisal transactions with proper titles and funding docs.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Adhere to EH&S requirements and maintain a clean, orderly work area.

Skills

Data entry

MS Office

Customer service

Communication

Cash handling

Time management

Flexibility

Physical stamina

Tools

Data entry systems

Job description

CarMax Inc. is seeking a Business Operations Associate in Norwood, MA to support store operations and ensure accurate processing of sales, auctions, and appraisals.

You will handle cash, audit documents, and communicate clearly with customers and internal teams in a fast-paced environment. The role emphasizes attention to detail, organization, and flexibility for varied schedules, including nights and weekends.