Operations & Client Success Architect

Your Startup Operations LLC; United States; Remote; CAD 49,000 - 98,000; Part time

Job summary

Your Startup Operations LLC is seeking an Operations & Client Success Specialist to help U.S.-based small-business owners improve their operations, implement effective systems, and delegate responsibilities to their Virtual Assistants (VAs). This is an international contractor role paid in USD and largely remote, with a strong focus on client-facing activities.

You will work directly with business owners to map processes, create SOPs, train VAs, and drive continuous improvements across multiple

Qualifications

• 3+ years of professional experience in operations, client success, or related field.
• Experience working with U.S.-based or international clients.
• Hands-on experience creating SOPs and documenting workflows.
• Experience training or managing team members.
• Excellent written and spoken English.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong relationships and understanding their operational needs.
• Lead client onboarding, kickoff meetings, process-mapping sessions, and ongoing operational discussions.
• Identify operational gaps, inefficiencies, and opportunities to improve clients' businesses.
• Develop and implement SOPs, workflows, systems, and operational improvements.
• Translate business owners' goals and ideas into clear responsibilities, processes, and measurable outcomes.
• Train and coach VAs on client expectations, workflows, tools, and responsibilities.
• Monitor VA performance, provide actionable feedback, and address challenges proactively.
• Facilitate performance reviews and help establish clear expectations and accountability.
• Support clients and VAs throughout their first 90 days together, ensuring a successful working relationship.
• Resolve communication gaps, operational challenges, and misalignment between clients and VAs.
• Manage multiple client projects, deadlines, and deliverables while maintaining exceptional service.
• Identify opportunities for automation, process optimization, and continuous improvement.

Skills

Client relationship mgmt

SOP development

Process improvement

Project management

Onboarding

Training & coaching

Tools

ClickUp

GoHighLevel

HubSpot

Job description

Your Startup Operations LLC is seeking an Operations & Client Success Specialist to help U.S.-based small-business owners improve their operations, implement effective systems, and delegate responsibilities to their Virtual Assistants (VAs). This is an international contractor role paid in USD and largely remote, with a strong focus on client-facing activities.

You will work directly with business owners to map processes, create SOPs, train VAs, and drive continuous improvements across multiple