Operations & Client Services Lead (Office Manager)

First Legal; Redding (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

First Legal in Redding, CA is seeking an Assistant Branch Manager to maximize resources and deliver excellent service to clients. You will supervise daily operations, manage office and field staff, and ensure policy adherence aligned with our core values.

The role emphasizes client retention, proactive communication, and building strong internal and external relationships, with a schedule Monday-Friday 8:30am-5:00pm and in-office presence in Redding.

Qualifications

• High School Diploma or equivalent educational achievement is preferred with a minimum of 4 years of professional experience with a minimum of 2 years of management experience.
• Ability and willingness with the 'whatever it takes' attitude to accomplish any task.
• Awareness of local geography, roadways, and landmarks is required to assist drivers and process servers in expediting their tasks.
• Experience in a fast-paced environment and shifting priorities is required.
• Acute attention to detail in all aspects of work and follow up with internal and external clients.
• Strong and effective communication skills, both verbal and written; the presence, confidence, and communication skills to effectively represent the company.
• A commitment to excellence and making a difference; results-driven, improvement focused, and action-oriented self-starter who can simultaneously and proactively handle various responsibilities and continually look for a better way of doing things.
• Ability to effectively utilize conflict resolution skills to mitigate client issues and concerns

Responsibilities

• Oversee and monitor daily operations to include management of all office and field staff
• Quality control and assign resources to ensure completion of work in accordance with service types
• Communicate proactively with clients
• Promote and conduct oneself in the spirit of customer service, going above and beyond to enhance the customer experience
• Build strong relationships internally with staff and externally with clients and vendors
• Maintain facilities, office supply inventory and provide after-hours support when needed
• Assist the Regional Manager as needed

Skills

Leadership

Communication

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

First Legal in Redding, CA is seeking an Assistant Branch Manager to maximize resources and deliver excellent service to clients. You will supervise daily operations, manage office and field staff, and ensure policy adherence aligned with our core values.

The role emphasizes client retention, proactive communication, and building strong internal and external relationships, with a schedule Monday-Friday 8:30am-5:00pm and in-office presence in Redding.