Branch Operations & Client Success Manager

ADP; Redding (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

First Legal is seeking an Assistant Branch Manager to maximize resources and provide outstanding client service in Redding, CA. The role emphasizes adherence to our core values: Family, Integrity, Responsibility, Self-Sufficiency, and Trust.

You will supervise daily operations, manage staff, coordinate with clients and vendors, and support the Regional Manager as needed. The position requires leadership and strong communication in a fast-paced environment.

Qualifications

• High School Diploma or equivalent educational achievement is preferred.
• Minimum of 4 years of professional experience with at least 2 years of management experience.
• Strong communication and customer service orientation are essential.

Responsibilities

• Oversee and monitor daily operations including management of office and field staff.
• Quality control and resource allocation to meet service types.
• Communicate proactively with clients and vendors to maintain relationships.
• Promote excellent customer service and strive to exceed client expectations.
• Build strong internal and external relationships.
• Maintain facilities and office supplies; provide after-hours support when needed.
• Assist the Regional Manager as needed.

Skills

Communication skills

Leadership

Attention to detail

Conflict resolution

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

First Legal is seeking an Assistant Branch Manager to maximize resources and provide outstanding client service in Redding, CA. The role emphasizes adherence to our core values: Family, Integrity, Responsibility, Self-Sufficiency, and Trust.

You will supervise daily operations, manage staff, coordinate with clients and vendors, and support the Regional Manager as needed. The position requires leadership and strong communication in a fast-paced environment.