Operations Lead: Office & Client Services

First-Legal-Network-LLC; Redding (CA); On-site; USD 60,174,000 - 65,904,000; Full time

Job summary

First Legal in Redding, CA is seeking an Assistant Branch Manager to maximize resources and deliver outstanding client service. You will oversee daily operations, manage office and field staff, and ensure policy compliance with our core values of Family, Integrity, Responsibility, Self-Sufficiency, and Trust.

You will build strong relationships with clients and vendors, maintain facilities, and support after-hours needs while assisting the Regional Manager to drive service quality and customer

Qualifications

• Requires High School Diploma or equivalent; 4+ years professional experience with at least 2 years in a management role.
• Proven ability to manage multiple tasks in a fast-paced environment; strong communication skills.

Responsibilities

• Oversee daily operations and manage office and field staff.
• Quality control and resource assignment to meet service types.
• Communicate proactively with clients.
• Promote exceptional customer service and enhance customer experience.
• Build strong internal and external relationships with staff, clients and vendors.
• Maintain facilities and office supplies; provide after-hours support.
• Assist the Regional Manager as needed.

Skills

Communication

Office software

Management experience

Attention to detail

Conflict resolution

Geography knowledge

Education

High School Diploma or equivalent

Job description

First Legal in Redding, CA is seeking an Assistant Branch Manager to maximize resources and deliver outstanding client service. You will oversee daily operations, manage office and field staff, and ensure policy compliance with our core values of Family, Integrity, Responsibility, Self-Sufficiency, and Trust.

You will build strong relationships with clients and vendors, maintain facilities, and support after-hours needs while assisting the Regional Manager to drive service quality and customer