Office Operations Lead & Client Relations Specialist

Socket.dev; Redding (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

First Legal is seeking an Assistant Branch Manager to optimize daily operations in the Redding, CA office. You will lead office and field staff, ensuring service quality and adherence to company values while prioritizing client satisfaction.

Responsibilities include resource planning, proactive client communications, and strong collaboration with internal teams and external partners. A resilient, detail-oriented leader who can multitask in a fast-paced environment will excel.

Qualifications

• High School Diploma or equivalent educational achievement preferred with 4+ years of professional experience including 2+ years of management experience.
• Ability and willingness with a "whatever it takes" attitude to accomplish any task.
• Familiarity with local geography to assist drivers and process servers.
• Experience in a fast-paced environment with shifting priorities.
• Strong attention to detail and follow-up with clients.
• Proficient in Word, Excel, and Outlook.
• Excellent verbal and written communication; professional presence.

Responsibilities

• Oversee and monitor daily operations including management of office and field staff.
• Quality control and resource allocation to meet service types.
• Communicate proactively with clients.
• Promote exceptional customer service and enhance the customer experience.
• Build strong relationships with staff, clients, and vendors.
• Maintain facilities and office supplies; provide after-hours support as needed.
• Assist the Regional Manager as needed.

Skills

Staff management

Customer service

Communication

Attention to detail

MS Word/Excel/Outlook

Education

High school diploma or equivalent

Job description

First Legal is seeking an Assistant Branch Manager to optimize daily operations in the Redding, CA office. You will lead office and field staff, ensuring service quality and adherence to company values while prioritizing client satisfaction.

Responsibilities include resource planning, proactive client communications, and strong collaboration with internal teams and external partners. A resilient, detail-oriented leader who can multitask in a fast-paced environment will excel.