Assistant Office Manager

Socket.dev; Redding (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

First Legal is seeking an Assistant Branch Manager to optimize daily operations in the Redding, CA office. You will lead office and field staff, ensuring service quality and adherence to company values while prioritizing client satisfaction.

Responsibilities include resource planning, proactive client communications, and strong collaboration with internal teams and external partners. A resilient, detail-oriented leader who can multitask in a fast-paced environment will excel.

Qualifications

• High School Diploma or equivalent educational achievement preferred with 4+ years of professional experience including 2+ years of management experience.
• Ability and willingness with a "whatever it takes" attitude to accomplish any task.
• Familiarity with local geography to assist drivers and process servers.
• Experience in a fast-paced environment with shifting priorities.
• Strong attention to detail and follow-up with clients.
• Proficient in Word, Excel, and Outlook.
• Excellent verbal and written communication; professional presence.

Responsibilities

• Oversee and monitor daily operations including management of office and field staff.
• Quality control and resource allocation to meet service types.
• Communicate proactively with clients.
• Promote exceptional customer service and enhance the customer experience.
• Build strong relationships with staff, clients, and vendors.
• Maintain facilities and office supplies; provide after-hours support as needed.
• Assist the Regional Manager as needed.

Skills

Staff management

Customer service

Communication

Attention to detail

MS Word/Excel/Outlook

Education

High school diploma or equivalent

Job description

Position Summary:

The Assistant Branch Manager role is designed to maximize resources while providing the best service for our clients. The manager is responsible for ensuring policies and procedures are followed in accordance with our core values of Family, Integrity, Responsibility, Self-Sufficiency, and Trust. Client retention and customer satisfaction are paramount

Essential Duties & Responsibilities:

• Oversee and monitor daily operations to include management of all office and field staff
• Quality control and assign resources to ensure completion of work in accordance with service types
• Communicate proactively with clients
• Promote and conduct oneself in the spirit of customer service, going above and beyond to enhance the customer experience
• Build strong relationships internally with staff and externally with clients and vendors
• Maintain facilities, office supply inventory and provide after-hours support when needed
• Assist the Regional Manager as needed

Provided are some of the primary duties and responsibilities and is not intended to be a complete list of all tasks and functions.

Job Qualifications:

• High School Diploma or equivalent educational achievement is preferred with a minimum of 4 years of professional experience with a minimum of 2 years of management experience
• Ability and willingness with a "whatever it takes" attitude to accomplish any task
• Awareness of local geography, roadways, and landmarks is required to assist drivers and process servers in expediting their tasks
• Experience in a fast-paced environment and shifting priorities is required
• Acute attention to detail in all aspects of work and follow up with internal and external clients
• Intermediate to Advanced knowledge of Word, Excel, and Outlook
• Strong and effective communication skills, both verbal and written; the presence, confidence, and communication skills to effectively represent the company
• A commitment to excellence and making a difference; results-driven, improvement focused, and action-oriented self-starter who can simultaneously and proactively handle various responsibilities and continually look for a better way of doing things
• Ability to effectively utilize conflict resolution skills to mitigate client issues and concerns

Schedule/Locations:

• Schedule: Monday-Friday 8:30am-5:00pm (overtime as needed)
• In Office - Redding, CA

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.