Operations Clerk

National Grid; Hopedale (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Operations Clerk to provide clerical and administrative support in its Operations Support functions. This position involves performing clerical work and managing internal customer requests. Candidates must have a high school diploma, effective communication skills, and be ready to handle various clerical tasks in a fast-paced environment.

Qualifications

• Typing speed of approximately 25 words per minute.
• Ability to converse pleasantly with staff and customers.
• Knowledge of company policies and procedures.

Responsibilities

• Perform clerical work for Operations Support departments.
• Handle internal customer requests via various communication methods.
• Travel to different platforms for clerical tasks as needed.

Skills

Clerical work

Customer service

Office procedures

Education

High school diploma or equivalent

Job description

About us

Pay rate: $27.10 per hour

Location: Hopedale, Massachusetts

Job Purpose

Operations Clerk provides clerical and administrative support to one of various Operations Support functions throughout the Operations Support Jurisdictional Departments. All other duties usually assigned this classification .

Key Accountabilities

• Perform clerical work and related duties for any Operations Support Jurisdictional Department as assigned.
• Clerk will handle and process all internal customer requests by face-to-face meetings, correspondence, telephone, or other applicable technology. Responsible for clerical functions in all Operations Support utilizing computer programs (including but not limited to STORMS, PLM, ARCOS, SAP, PORD, Microsoft Office).
• Travel to other platforms to perform clerical work when the Company determines the need.

Qualifications

• Must have high school diploma or equivalent. Type approximately 25 words per minute.
• Must have the ability to converse intelligently in a pleasant, understandable, and helpful manner with department staff, internal and external customers. Must be a legible penman, proficient in fling and office procedures, and must be able to assume responsibilities for routine clerical work.
• Must have the ability to pass accepted clerical standard tests.
• Must have the ability to acquire a sufficient knowledge of Company policies and practices to prepare and maintain various forms, records and reports required in department.

Working Conditions / Physical Requirements:

Employee may be required to work during heavy activity periods and emergency situations. Must possess and maintain valid driver's license with no restrictions on hours of operations

More Information

Pay rate: $27.10 per hour

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.