Constituent Operations Clerk

City of Boston; Boston (MA); On-site; USD 47,000 - 55,000; Full time

Job summary

The City of Boston is seeking a Constituent Operations Clerk who will play a vital role in maintaining and issuing important records like marriage, birth, and death certificates. Ideal candidates will have a strong customer service background, be detail-oriented, and have experience in office settings. This full-time position requires Boston residency and offers an opportunity to contribute positively to the community.

Qualifications

• Minimum of one year of office experience required.
• Ability to work in a high-volume office.
• Trustworthiness and good judgment are critical.

Responsibilities

• Assist with maintaining and issuing vital records.
• Manage constituent correspondence and track requests.
• Perform quality control procedures to ensure standards.

Skills

Customer service

Detail-oriented

Judgment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Overview

Constituent Operations Clerks assist constituents by maintaining and issuing vital records of Boston marriage, birth, and death in accordance with applicable Massachusetts laws and regulations. Principal Clerks represent City Hall through day-to-day interactions with constituents that enable Boston residents to access services, marry, and enroll in school.

Overview

Constituent Operations Clerks assist constituents by maintaining and issuing vital records of Boston marriage, birth, and death in accordance with applicable Massachusetts laws and regulations. Principal Clerks represent City Hall through day-to-day interactions with constituents that enable Boston residents to access services, marry, and enroll in school.

Responsibilities

• Under general supervision, maintains and organizes files and records; answers telephones and inquiries at the counter or virtually; sends and responds to mail and email correspondence; and prepares forms, files, and reports for processing.
• Manages appointments for Registry-related services, receives visitors, assists and directs City Hall visitors who come to Registry as necessary.
• Manage and track constituent correspondence and requests.
• Reviews applications for marriage intentions and administers an oath to couples applying for a marriage license.
• Record sensitive personal information in a secure and professional manner as required by relevant laws.
• Performs responsibilities related to receiving and processing payments related to marriage, birth, and death vital records and associated services, including handling cash, issuing receipts, and maintaining records.
• Operates standard office machines and equipment and maintains and records data related to vital statistics through Massachusetts and City of Boston systems.
• Issues certified copies of records for birth, marriage, and death in accordance with Massachusetts laws and procedures via mail, in person, or such format as the Registry requires.
• Registers vital records in accordance with Massachusetts laws and procedures.
• Performs quality control procedures to ensure that Registry standards are met.
• Works with members of the public and adheres to a high standard of customer service and professionalism.
• Manages time efficiently to perform work tasks and switches between tasks as the operational needs of the department require.
  
  

Minimum Entrance Qualifications

• Applicant must have at least one (1) year of full-time, or equivalent part-time, experience in office work.
• Applicant must have the ability to work in a high-volume office.
• Any equivalent combination of required experience and substitutions listed below.
• Applicant must be trustworthy and demonstrate an ability to exercise good judgment and focus on detail as required by the job.
• Microsoft Office experience preferred.
• Customer service experience preferred.
  
  

SUBSTITUTIONS: A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical school may be substituted for a maximum of one (1) year of required experience.

Terms

BOSTON RESIDENCY REQUIRED

Union/Salary Plan/Grade: SEIU/RL-14

Hours per week: 35

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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