RCM Technical Administrative Assistant

Office Practicum; Washington (Washington County); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in pediatric-focused EHR solutions seeks an Administrative Assistant to support the RCM department. This role requires strong organizational skills, attention to detail, and effective communication to maintain operational efficiency. The ideal candidate will thrive in a remote office setting and manage multiple priorities, contributing to a collaborative team environment.

Benefits

Medical, Prescription, Vision, and Dental Insurance

401(k) with company match

Paid Time Off and Holidays

Short and Long Term Disability Insurance

Tuition Assistance Program

Qualifications

• High school diploma or GED is mandatory.
• Experience in project management and working in a remote office is preferred.
• Strong aptitude for organization and managing projects.

Responsibilities

• Provide administrative support for the RCM Department.
• Maintain payer website access across RCM customers.
• Assist with month-end reporting and data collection.

Skills

Organization

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Tools

Google Suite

Job description

Description

At Office Practicum, we believe in the power of teams. The people on our teams who work hard to support our customers are our greatest asset. Office Practicum is a pediatric focused EHR solution that equips practices with the tools to enhance clinical care and streamline their operations. As a company, our success is based on results and delivering on our commitments.

We are looking for an administrative professional to assist the RCM department in a supportive role. The ideal candidate is a highly organized self-starter with strong project management skills. Excellent communication skills, time management, and impeccable attention for detail are also a must. The candidate should have experience working in a remote office environment and performing administrative tasks. An ability to multitask, take initiative, balance priorities, and meet deadlines is essential to the position.

The Administrative Assistant will provide administrative support for the RCM Department. There is some flexibility with the schedule, however, the core hours of the role will be Monday through Friday from 10:00 AM to 4:00 PM ET.

Essential Functions / Tasks / Duties / Responsibilities:

• Maintain payer website access across RCM customers by resetting passwords and restoring locked accounts.
• Review and update outdated website access information
• Provide assistance with Salesforce case management by reassigning cases to appropriate team members and closing cases no longer required.
• Assist with activities for clients existing RCM services
• Manage Alpha II submitter requests for activation, deactivation, and trigger file updates
• Transfer correspondence received through electronic fax to the appropriate drive for review by the payment posting team
• Enable/disable customer reporting and maintain contract data within OP database
• Conduct custom reporting for RCM customers as needed
• Assist with month end reporting and data collection
• Upload missing ERAs into OP database
• Assist with additional projects and tasks as requested.

Requirements

Competencies

• Strong aptitude for organization, managing projects, and attention to detail
• Self-motivated with a problem solving mindset
• Collaborative, works well within a team environment and meets deadlines
• Thoroughness delivers on commitments and meets deadlines
• Superb communication skills- oral and written
• Flexibility and the ability to balance multiple priorities
• Technical aptitude with the ability to learn new technologies
• Time management
• Strong work ethic
• Ability to handle confidential information
• Dependable and punctual

Education Requirements:

• High school diploma or GED is required. Individuals with additional education are also welcome to apply.

Experience Requirements:

• Google Suite - Sheets, Docs, and Slides preferred

Work Environment / Physical demands/ Travel Requirements:

• Quiet setting for computer and phone with minimal distractions
• Minimal lifting requirements
• No travel requirements

Core Values:

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance-based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

Our team members enjoy a variety of benefits, including but not limited to:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance discounts
• Tuition Assistance Program
• Employee Recognition Program

Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.

Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.