Operations & Billing Support Specialist

Xylem; United States; On-site; USD 42,000 - 70,000; Full time

Job summary

Xylem is seeking an Operations Support Associate in the United States to streamline contracts, billing, and order processing across sales and branch operations. The role emphasizes collaboration with internal and external customers and strong documentational skills.

The ideal candidate will have a high school diploma with 2+ years of related experience or a Bachelor's degree, and comfort with SAP, ERP, and CRM tools, plus proficient Microsoft Office usage.

Qualifications

• High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree.
• Document tasks and create process flows for internal use.
• Collaborate with internal and external customers to meet service levels.
• Proficiency in Microsoft Office and ERP/CRM systems is required.

Responsibilities

• Create and maintain safe working environment within the organization.
• Support sales and branch operations by processing contracts, billing, and invoices.
• Assist with contract renewals and maintenance or changes of simple configurations.
• Process orders for quoted jobs or installations using SAP.
• Coordinate with service centers and vendors to resolve issues.

Skills

Communication skills

Autonomy

Collaboration

Organization

IT concepts

Microsoft Office

ERP fluency

CRM/Field Service

Education

High school diploma

Bachelor's degree

Tools

MS Field Service

MS CRM

Microsoft Office Suite

Job description

Xylem is seeking an Operations Support Associate in the United States to streamline contracts, billing, and order processing across sales and branch operations. The role emphasizes collaboration with internal and external customers and strong documentational skills.

The ideal candidate will have a high school diploma with 2+ years of related experience or a Bachelor's degree, and comfort with SAP, ERP, and CRM tools, plus proficient Microsoft Office usage.