Operations Associate- Emergency Department

Baystate Health; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health's Emergency Department in Springfield, MA is seeking an Operations Associate to support patient throughput, bed management, and coordinated care across nursing, physicians, and case management.

The OA will handle administrative duties, medical records, rounds support, and unit operations while ensuring safe, timely patient care through effective communication and use of clinical systems.

Qualifications

• Bed management and patient flow coordination.
• Administrative support to nurses, physicians, and case managers.
• Accurate documentation and medical records handling.
• Strong communication with patients, families, and clinical staff.

Responsibilities

• Coordinates admissions, discharges, and transfers; tracks bed availability and status.
• Provides administrative support to nurses, hospitalists, case managers, and teams.
• Facilitates timely communication among patients, families, and staff; relays messages.
• Maintains accurate patient records and prepares documentation for admissions and discharges.
• Welcomes and orients patients and families; answers questions and directs concerns.
• Supports unit operations through staffing coordination, inventory, scheduling, and supplies.
• Uses clinical and administrative systems to maintain patient information and scheduling.
• Maintains knowledge of emergency procedures and initiates appropriate responses.

Skills

Bed management

Patient flow

Communication

Administrative support

Documentation

Team collaboration

Scheduling

Emergency procedures

Job description

**Operations Associate – Emergency Department****Operations Associate in Springfield, MA | Baystate Health Careers****Department:** Emergency **Location:** Baystate Medical Center, Springfield Massachusetts**Job Type:** Full-Time **Shift:** Night**Make an Impact with Baystate Health**Baystate Health is seeking a Operations Associate **(OA)** to join our **Emergency Department team** at **Baystate Medical Center** in **Springfield, Massachusetts**. Our **Emergency Department** team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.**Operations Associate Responsibilities Include:*** **Bed Management & Patient Flow:** Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.* **Administrative & Clinical Team Support:** Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.* **Communication & Coordination:** Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.* **Medical Records & Documentation:** Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.* **Patient & Family Support:** Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.* **Unit Operations & Resource Management:** Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.* **Systems & Technology:** Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.* **Patient Safety & Emergency Response:** Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.**Schedule Details**· **Job Type:** Full-Time, 24 hours per week· **Shift:** Night, 7pm-7:30am· **Schedule:** 12-hour shifts· **Weekend Requirement:** Every other Friday and Saturday Night· **Holiday Requirements:** Every other Holiday**Benefits That Support You**At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.Depending on eligibility, benefits may include:· **Competitive Pay & Benefits:** Medical, dental, and vision coverage, including local Health New England plans.· **Tuition & Training:** Tuition assistance, CEUs, and professional development opportunities.· **Career Growth:** Clinical advancement, leadership development, and internal career opportunities.· **Regional Opportunities:** Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.· **Retirement:** Retirement savings and employer match.· **Paid Time Off:** Generous PTO for eligible employees.**About Baystate Health**Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes **Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice**. Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum - Midpoint - Maximum$17.01 - $20.80 - $25.87Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.