Operations Associate Part Time Days

Baystate Health; Springfield (MA); Hybrid; USD 22,509 - 33,227; Part time

Benefits offered by this job

High-quality medical, dental, and vision insurance

Generous Paid Time Off – up to 25 days

Continuing education support and reimbursement

Job summary

Baystate Health is looking for a Part Time Operations Associate for the Medical ICU at the Baystate Main Campus in Springfield, MA. This role involves coordinating with healthcare teams to manage patient information and documentation. Applicants should possess a high school diploma, prefer experience in customer service within a healthcare environment, and must be available for rotating days and weekends. Comprehensive benefits, including health insurance and paid time off, are included.

Qualifications

• High school diploma or equivalent required.
• Prior administrative experience strongly preferred.
• 1–2 years’ experience in customer service, preferably in a healthcare setting.

Responsibilities

• Reports to the Nurse Manager; coordinates activities with the Charge Nurse.
• Maintains communication among staff and manages patient throughput.
• Performs unit-specific projects such as payroll and committee participation.

Skills

Multitasking skills

Experience with electronic health records

Customer service experience

Education

High school diploma or equivalent

Associate’s Degree in Science, GED, or HiSET

Basic Cardiac Life Support certification

Tools

Word

OA Gold

Kronos

Job description

Part Time Operations Associate – Medical ICU

Location: Baystate Main Campus, Springfield, MA.

Schedule: 7:00 a.m. – 7:30 p.m., 24 hours per week, rotating days, every other weekend, and rotating holidays required.

Compensation

Base hourly range: $16.34 – $19.67 – $24.12. Comprehensive benefits package and incentives may apply.

Benefits

• High‑quality, low‑cost medical, dental, and vision insurance
• Generous Paid Time Off – up to 25 days in the first year, with scheduled earnings increases
• Continuing education support and reimbursement
• Farm Share Memberships
• 403(b) retirement plan with company match and annual contributions based on years of service
• Free money coach advice from a certified professional
• Well‑being programs covering mental, physical, and financial health
• Pet, home, auto, and personal insurance coverages
• Life insurance
• Reimbursement for wellness activities (gym membership, equipment, personal trainer, massage, etc.)

Qualifications

• High school diploma or equivalent required
• Prior administrative experience strongly preferred
• 1–2 years’ experience in customer service (healthcare setting preferred)
• Ability to work rotating days, including weekends and holidays
• Excellent multitasking skills
• Experience with electronic health records considered a plus

Responsibilities

• Reports to the Nurse Manager; daily activities coordinated by the Charge Nurse. Works with patient and family centered care teams to process patient information, manage documentation, organize patient medical records, and facilitate smooth unit operations.
• Facilitates communication among staff, relaying messages and information; helps manage bed placement and patient throughput; performs functions necessary for direct admissions, vetting of documents, and discharge orders.
• Maintains bed assignment logs, checks BMD and CIS for discharge and admission orders, enters discharges in OA Gold, and updates pending discharges. Coordinates transport and ensures staff coverage during breaks to maintain constant flow of ADTs.
• Proficiently uses computer applications including Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, PeopleSoft, Staples, Kronos (if applicable).
• Performs unit specific projects such as payroll, committee participation, development of unit time schedules, and other assignments as needed.
• Manages communication by providing reports to the next shift and coordinating priority tests with other departments. Answers and relays phone calls with accurate information, and refers inquiries to appropriate personnel.
• Functions as a unit-based resource for the Zoned Hospitalist and medical/surgical teaching teams, assisting during clinical rounds, initiating calls, sending faxes, and scheduling post‑discharge appointments.
• Greeter for new patients/families; assists other departments with information and answers to questions.
• Maintains patient chart sequence and labels; prepares records for transfer and discharge, obtains Medicare signatures, organizes Medical Records as needed, and communicates complete transfer information.
• Posts and files MD schedules for the clinical team, prepares staffing assignments for the next shift, and coordinates scheduling and coverage with the Clinical Supervisor.
• Manages inventories and supplies: initiates requisitions, stores items within 24 hours of receipt, records and submits charges/credits, and coordinates paper supplies with Print Shop and Distribution.
• Knowledgeable of emergency procedures; communicates emergency equipment locations and mobilizes emergency support personnel as needed.

Education

Associate’s Degree in Science, GED, or HiSET (Required)

Certifications

Basic Cardiac Life Support – American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. Veteran’s status may be noted on the application and evidenced by veteran’s documentation. Baystate Health does not provide or pay for any job search-related fees or charges related to application or application processing. Employed applicants whose work sponsor documents require action have been notified that the employer will provide assistance and worker action requirements have been reflected in the current open position and disclosure requirements.