Operations Associate II: Transfers & Data Processing

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Total rewards

Flexible benefits

Career growth opportunities

Challenging work

Job summary

RBC Capital Markets, LLC in Minneapolis is seeking an Operations Associate II to support the Account Transfers team with processing and customer service for exception-based operations, reviewing, verifying and recording data in our systems.

You will liaise with internal units and external customers, address escalations, suggest process improvements, and help ensure accurate, timely data handling in a fast-paced environment.

Qualifications

• 4-year degree or equivalent experience required.
• Strong analytical skills with ability to research, analyze and solve problems.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent interpersonal, verbal and written communication skills; ability to work with all levels.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, Access).

Responsibilities

• Provide accurate processing support for standardized/manual processes within Account Transfers.
• Liaise and provide customer service for research or problem resolution with internal and external parties.
• Address escalated questions independently following department procedures.
• Suggest process changes to reduce risk and improve efficiency.
• Perform other duties as assigned.

Skills

Active Learning

Adaptability

Communication

Critical Thinking

Customer Service

Microsoft Excel

Multitasking

Operational Delivery

Process Improvements

Time Management

Education

4-year degree

High school diploma + 3 years experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

RBC Capital Markets, LLC in Minneapolis is seeking an Operations Associate II to support the Account Transfers team with processing and customer service for exception-based operations, reviewing, verifying and recording data in our systems.

You will liaise with internal units and external customers, address escalations, suggest process improvements, and help ensure accurate, timely data handling in a fast-paced environment.