Operations Associate II - Account Transfers

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Total rewards

Flexible benefits

Career growth opportunities

Challenging work

Job summary

RBC Capital Markets, LLC in Minneapolis is seeking an Operations Associate II to support the Account Transfers team with processing and customer service for exception-based operations, reviewing, verifying and recording data in our systems.

You will liaise with internal units and external customers, address escalations, suggest process improvements, and help ensure accurate, timely data handling in a fast-paced environment.

Qualifications

• 4-year degree or equivalent experience required.
• Strong analytical skills with ability to research, analyze and solve problems.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent interpersonal, verbal and written communication skills; ability to work with all levels.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, Access).

Responsibilities

• Provide accurate processing support for standardized/manual processes within Account Transfers.
• Liaise and provide customer service for research or problem resolution with internal and external parties.
• Address escalated questions independently following department procedures.
• Suggest process changes to reduce risk and improve efficiency.
• Perform other duties as assigned.

Skills

Active Learning

Adaptability

Communication

Critical Thinking

Customer Service

Microsoft Excel

Multitasking

Operational Delivery

Process Improvements

Time Management

Education

4-year degree

High school diploma + 3 years experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Job Description

What is the opportunity?

As an Operations Associate II, you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation's processes. You will review, verify, and record data into technology systems supporting department processes.

If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

• Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants
• Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
• Reduce risk by suggesting process changes or modifications as appropriate
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
• Demonstrated ability to learn and adapt to change, strong analytical skills required to support by researching, analyzing and solving problems
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Having Microsoft-based software product skills including Word, Excel, Outlook, and Access

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience
• Previous experience in the securities, banking or finance industry preferred

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Microsoft Excel, Multitasking, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 250 NICOLLET MALL:MINNEAPOLIS

City: Minneapolis

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-11

Application Deadline: 2026-09-25

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.