Operations Manager II – Investment Advisory & Risk

RBC; Minneapolis (MN); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Stock options

Competitive compensation

Commissions

Career development opportunities

Job summary

RBC in Minneapolis invites a Manager to provide strategic leadership for the Investment Advisory Operations Account Administration and Billing team. You will guide change, manage risk, and ensure compliance with regulatory requirements while developing staff and resolving complex inquiries.

You will drive operational excellence by ensuring accurate account analysis, maintaining Written Supervisory Procedures, and implementing process improvements.

Qualifications

• 4-year degree from an accredited university or equivalent OR High school diploma/equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 2+ years demonstrated and sound managerial experience leading and managing a team
• Previous billing and/or advisory experience expertise

Responsibilities

• Hire, onboard, and train new team members
• Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met
• Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession
• Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate
• Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
• Provide support with department volume metrics, staffing models, financial forecasts, audit requests, and budgets as required
• Reduce risk, increase efficiencies, and enrich customer service by suggesting process changes and/or system modifications
• Adapt to and support the implementation of process and system changes that impact the team’s daily work
• Investigate escalated issues by conducting analysis of complex exception-based processes to identify root causes and implement corrective solutions
• Develop and maintain department procedures and Written Supervisory Procedures (WSP’s) as well as perform oversight

Skills

Accountability

Coaching

Customer Service

Decision Making

Interpersonal Skills

Microsoft Excel

Operational Excellence

Risk Management

Teamwork

Time Management

Education

Bachelor's degree or equivalent

Tools

Securities license 7/99

Job description

RBC in Minneapolis invites a Manager to provide strategic leadership for the Investment Advisory Operations Account Administration and Billing team. You will guide change, manage risk, and ensure compliance with regulatory requirements while developing staff and resolving complex inquiries.

You will drive operational excellence by ensuring accurate account analysis, maintaining Written Supervisory Procedures, and implementing process improvements.