Operations Associate

American Water; Peoria (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Employee Stock Purchase Plan

Medical, dental, and vision coverage

Disability insurance

Paid time off

Life insurance

Voluntary benefits

Wellness programs

Learning opportunities

Job summary

American Water is seeking an Operations Associate to support water and wastewater operations, distribution, field operations, and regulatory compliance. The role involves heavy clerical tasks, data management, and coordination across systems.

You will handle payroll, invoices, journal entries, and customer interactions, with opportunities for salary growth and supportive benefits. Peoria-based role with chance for professional development.

Qualifications

• High school diploma or GED required; some college courses preferred.
• Minimum of 3+ years clerical experience preferred.
• Valid Driver's License with clean MVR.

Responsibilities

• Processes and maintains payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in systems; maintains journals and ledgers.
• Interacts with internal/external customers and provides assistance.
• Researches and resolves customer questions and problems.
• Production chemical ordering.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups in SAP, Coupa and myTime.
• Compiles and reviews multifaceted reports daily/weekly/monthly.
• Performs other duties as assigned.

Skills

Time management

Organization

Office procedures

Math knowledge

Computer programs

Network and maintenance issues

Billing guidelines knowledge

Bilingual (plus)

Education

High school diploma or GED

Some college courses

Tools

SAP

Coupa

myTime

Powerplant

Job description

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Operations Associate is responsible for performing a variety of complex administrative activities and support involving the operations of water & wastewater treatment, distribution systems, field operations, and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems - including data, spreadsheet, and word processing programs. Maintains financial and/or other business records, journals, and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries, and/or problems.
• Production chemical ordering.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP, and myTime.
• Compiles and reviews numerous multifaceted reorts on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Knowledge/Skills

• Microsoft Office Suite, especially Excel.
• Good time-management, organization, and prioritization of job duties.
• Excellent knowledge of office procedures.
• Excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues.
• Knowledge of company billing guidelines and state billing regulations preferred.
• SAP knowledge preferred.
• Bilingual is a plus.

Experience/Education

• High school diploma or GED required. Some college courses preferred.
• Minimum of 3+ years related clerical experience preferred.

Certifications & Licenses

• Valid Drivers License with clean MVR.
• This role is located in our Peoria office.
• In some instances, must be able to lift up to 10 pounds maximum.