Technician, Field Operations

American Water; St. Charles (IL); On-site; USD 43,000 - 46,000; Full time

Job summary

American Water in the United States is seeking a Technician, Field Operations to perform field service duties related to installation, maintenance, and repair of water distribution systems. The role follows a Monday–Friday, 7a–3:30p schedule with possible rotating weekend shifts.

You will drive company vehicles and operate equipment, read meters, record field data, and collaborate with operations, maintenance, and contractors to ensure safe, compliant service and accurate billing.

Qualifications

• Field operations require basic math and measurement skills.
• Ability to follow procedures and report issues clearly.
• Willingness to obtain driver’s license and state licenses.

Responsibilities

• Operate company vehicles and backhoe to perform field service tasks.
• Excavate and install piping, valves, and hydrants.
• Read meters and record pressure and flow.
• Complete forms, sketches, and field notes.
• Coordinate with operations, maintenance and contractors to ensure safety and timely service.

Skills

Water distribution systems

Safety practices

Reading maps

Equipment operation

Documentation

Education

High School Diploma or equivalent

Technical school coursework

Tools

Meter reading software

Mobile field apps

Job description

Job Description

Job Title: Technician, Field Operations

Posting Start Date: 10/19/26

Job Description:

Position Information

Posted Range: $31.50-$33.50/hour

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Technician, Field Operations is responsible for performing field service duties and a variety of manual, technical, and operational tasks related to installation, maintenance, and repair of water distribution systems.

This position is Monday through Friday, 7a-3:30p with possible rotating weekend shifts.

Key Accountabilities

• Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.
• Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.
• Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.
• Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.
• Accurately complete and maintain forms, sketches, field notes, and documentation using maps and system records.
• Read meters as required by daily schedules.
• Perform work in meter boxes, confined spaces, trenches, and excavations.
• Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
• Accurately measure pressure and flow at meter to detect leaks.
• Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.
• Investigate and resolve customer service issues, providing professional communication and timely response.
• All other duties as assigned.

Knowledge/Skills

• Ability to learn and understand water distribution system components, including mains, service lines, valves, hydrants, meters, and related appurtenances.
• Ability to learn and understand safe work practices applicable to field operations, including PPE requirements, traffic control, trenching and excavation hazards, confined space awareness, and equipment safety.
• Basic familiarity with mechanical equipment used in field service activities, including valves, meters, hand and power tools, and construction equipment.
• Awareness of emergency response procedures related to field operations and the importance of timely reporting and escalation.
• Ability to perform basic measurements and calculations and accurately record field data with attention to detail.
• Effective verbal and written communication skills, including the ability to clearly report equipment issues, safety concerns, and customer service matters.
• Ability to work collaboratively with operations, maintenance personnel, supervisors, and external contractors.
• Ability to read and interpret basic maps, plans, and utility drawings.
• Basic understanding of piping systems and mechanical principles related to water distribution work, with awareness of electrical safety practices. Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
• Ability to follow established procedures and elevate abnormal conditions or emergencies according to company protocols.

Experience/Education

• High School Diploma or equivalent
• Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field preferred.
• 0-2 years’ experience in mechanical, industrial, environmental, or utility work.
• Prior water or wastewater treatment experience is desirable.

Travel Requirements

Local travel to various worksites.

Certifications & Licenses

• License requirements vary by state. Candidate must obtain license within designated timeframe.
• Valid Driver’s License

Work Environment

• Work performed in both indoor and outdoor environments, including exposure to chemicals, odors, noise, and varying weather conditions. Potential exposure to dust, pollen, chemicals, and sewage. The ability to wear appropriate personal protective equipment is required.
• May be required to work in buildings, in pits, manholes, on scaffoldings or in confined spaces.
• May be exposed to possible operations hazards including fumes and caustic chemicals, heavy machinery, high pressure, slippery surfaces, water/wastewater hazards and electrical equipment.
• Must be able to perform essential functions and meet the physical requirements of the position including ability to stand, climb stairs, and/ or walk and/or sit for long periods of time. Ability to safely lift, carry, push, pull, and move tools, equipment, and materials up to 80 lbs. as required. Involves crouching, stooping, and kneeling for extended or repeated periods. Must be able to safely drive a company vehicle for extended or intermittent periods in varying conditions. Frequently enters and exits vehicles.
• Overtime, rotating shifts, weekends, holidays, and/or on-call assignments required depending on operational needs.

Competencies

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented