Operations Associate

American Water; Peoria (IL); On-site; USD 42,000 - 59,000; Full time

Job summary

American Water in Peoria, IL is seeking an Operations Associate to support water and wastewater operations and regulatory compliance. The role focuses on complex administrative tasks, payroll related processes, and maintaining accurate financial records in systems such as Powerplant, Coupa, SAP, and myTime.

You will interact with internal and external customers, manage data requests, and assist with daily operations to ensure reliable service and efficient processes.

Qualifications

• High school diploma or GED required. Some college courses preferred.
• Minimum of 3+ years related clerical experience preferred.

Responsibilities

• Processes and maintains a variety of complex accounting information including payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems - including data, spreadsheet, and word processing programs. Maintains financial and/or other business records, journals, and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries, and/or problems.
• Production chemical ordering.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP, and myTime.
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Skills

Microsoft Office

Excel

Time management

Organization

Office procedures

Math

Computer literacy

Network maintenance

Billing regulations

SAP

Bilingual

Education

High school diploma or GED

Some college courses

Tools

Coupa

SAP

myTime

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Operations Associate is responsible for performing a variety of complex administrative activities and support involving the operations of water & wastewater treatment, distribution systems, field operations, and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems - including data, spreadsheet, and word processing programs.
  Maintains financial and/or other business records, journals, and ledgers.
• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries, and/or problems.
• Production chemical ordering.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP, and myTime.
• Compiles and reviews numerous multifaceted reorts on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Knowledge/Skills

• Microsoft Office Suite, especially Excel.
• Good time-management, organization, and prioritization of job duties.
• Excellent knowledge of office procedures.
• Excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues.
• Knowledge of company billing guidelines and state billing regulations preferred.
• SAP knowledge preferred.
• Bilingual is a plus.

Experience/Education

• High school diploma or GED required. Some college courses preferred.
• Minimum of 3+ years related clerical experiencepreferred.

Certifications & Licenses

• Valid Drivers License with clean MVR.
• This role is located in our Peoria office.
• In some instances, must be able to lift up to 10 pounds maximum.

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.