Operations Assistant (Richmond)

Premier Trailer Leasing; Chester (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Assistant to join their dynamic team in Richmond, VA. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You'll play a vital role in ensuring safety compliance, managing rental agreements, and supporting operational objectives. If you're self-motivated, organized, and eager to grow in a supportive workplace, this opportunity is for you. Join a company that values its employees and fosters a culture of care and excellence.

Qualifications

• Strong analytical and technical skills are essential.
• Excellent communication skills and a sense of urgency are preferred.

Responsibilities

• Inspect trailers for safety and compliance with regulations.
• Generate customer rental agreements and manage inventory.
• Assist with Accounts Receivable collections and daily paperwork.

Skills

Analytical Skills

Customer Service

Communication Skills

Problem Solving

Decision Making

Education

Bachelor's Degree

2 years' experience in trailer leasing

Tools

Microsoft Office

Job description

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Description

Are you looking for a forward-focused environment where you are continually challenged and the atmosphere is affirming? Do you want to be part of a team where stepping out of your comfort zone is common, but you wake up excited to go to work each day? Are you interested in a place where growth is encouraged and modeled?

WHO WE ARE:

Premier Trailer Leasing is a 'USA Today Top Work Place' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment, and chassis, with an inventory of over 60,000 trailers and a growing network of locations across the United States. At Premier, you will find an environment where you are seen, heard, and valued. Join us and experience a culture of C.A.R.E!

JOB SCOPE:

This position requires strong analytical and technical skills, with a focus on delivering careful, fast results to exceed customer expectations. You will champion customer service and help Premier meet operational and financial objectives. You will be accountable for performance and results by applying operating principles and managing work processes in a fast-paced environment.

This is an on-site position at Premier's branch in Richmond, VA.

TASKS AND RESPONSIBILITIES:

• Inspect trailers to ensure safety and compliance with Federal Highway Guidelines and industry regulations.
• Generate customer rental agreements.
• Coordinate work on trailers with vendors, ensuring adherence to Premier's policies and procedures.
• Manage and reconcile equipment inventory, including outbound and inbound gate activity daily.
• Assist in transporting equipment between branches, to customers, and vendors.
• Ensure all customers have proper insurance before renting a trailer.
• Assist with Accounts Receivable collections.
• Handle daily administrative paperwork and filing.
• Answer phones, respond to emails, and address customer questions.

KNOWLEDGE, SKILLS, and ABILITIES:

• Interpersonal Skills: Communicate sincerely and helpfully, building credibility and rapport.
• Conscientiousness: Be responsible, dependable, persistent, and achievement-oriented.
• Customer Service: Meet or exceed customer expectations regarding service quality and consistency.
• Decision Making/Decisiveness: Make quick decisions based on available information and take appropriate action.
• Safety Awareness: Follow safety regulations, check equipment, recognize hazards, and use safety gear.
• Verbal Communication: Clearly express ideas verbally in person or over the phone.
• Written Communication: Write clear, organized documents with proper grammar.
• Problem Solving: Examine issues by collecting evidence and analyzing factual information.
• Mechanical Aptitudes: Basic understanding of mechanical principles and operations.

MINIMUM REQUIREMENTS:

• Preferred: BA degree or 2 years' experience in trailer leasing.
• Excellent communication skills, self-motivated, organized, personable, with a sense of urgency.

PHYSICAL REQUIREMENTS:

• Inspect trailers inside and out, including getting inside and underneath.
• Walk on stairs and across yards regularly.

TECHNOLOGY SKILLS:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).