Operations Associate, Richmond

Gopuff; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Gopuff is seeking Operations Associates to join their team, responsible for picking, packing, and managing inventory. Ideal candidates are flexible, enthusiastic, and ready to work in a fast-paced environment, ensuring customer satisfaction with every order.

Qualifications

• Experience in a restaurant or retail environment preferred.
• Ability to lift up to 49 pounds.

Responsibilities

• Pick and pack items for dispatch to customers.
• Prepare quality beverages and food items.
• Manage inventory and re-shelving of canceled orders.

Skills

Flexibility

Basic knowledge of web-based software

Education

High School Diploma or GED

Job description

Gopuff Operations Associate Job Description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Reporting directly to a Site Leader, OAs play an essential role at Gopuff, requiring drive, perseverance, positivity, and enthusiasm. Responsibilities include picking, packing, receiving products within our site and kitchen (if applicable), and working with partner drivers.

Customers turn to Gopuff for their everyday essentials—day and night, rain or shine. We are building a team of thinkers, dreamers, and risk-takers ready to reshape retail faster than ever. And it doesn't hurt if you like snacks.

Responsibilities:

• Pick and pack items for dispatch to customers
• Receive and unpack pallets from vendors, ensure inventory matches purchase orders/invoices, and resolve discrepancies
• Manage inventory and re-shelving of canceled orders
• Clean and organize the sales floor and facility
• Manage waste and spoilage following FIFO practices
• Contact customers for substitutions or out-of-stock items
• Handle, scan, and move products safely and efficiently
• Stand, push, pull, squat, bend, reach, and walk during shifts
• Use carts, pallet jacks, dollies, and other equipment to move products
• Handle products containing tobacco, nicotine, and/or alcohol
• Work periodically in freezer locations during shifts
• Walk several flights of stairs as needed

Food Service Responsibilities:

• Prepare quality beverages and food items following recipes and presentation standards
• Ensure accuracy of all packaged food and beverages for delivery
• Follow health, safety, and sanitation guidelines
• Receive and verify orders/invoices, resolving discrepancies related to expiration dates
• Maintain kitchen organization and standards, managing waste and spoilage through mindful food preparation
• Prepare, package, and stage orders for delivery

Qualifications:

• High School Diploma or GED
• Experience in a restaurant or retail environment (preferred but not required)
• Ability to work flexible hours, including peak shifts (1st, 2nd, 3rd shifts)
• Basic knowledge of web-based software applications (e.g., Google G-Suite)
• Ability to stand and walk for entire shifts
• Lift up to 49 pounds
• Availability for flexible hours, including mornings, evenings, weekends, nights, and holidays

#LI-DNP

#XOR-NS

At Gopuff, we understand that life can be unpredictable. Sometimes you forget the milk, run out of pet food, or need ice cream at 11 pm. We aim to deliver your wants and needs in minutes.

We are assembling a motivated team to drive our vision of bringing a new age of convenience to an unpredictable world.

If you're interested, join us on Team Blue.

Gopuff is an equal opportunity employer committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other characteristic protected by law. We value diversity and encourage qualified individuals to apply.